Excellent
256 reviews
Closer PetsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Jan Baxley T.
Posted
Appreciate the service and the custom packing job on our doggie door replacement flap. Great service. Fast ship.
Response from Closer Pets· Oct 3, 2023
Good morning Jan, Thank you for taking the time to write us this positive review. I'm glad that you're happy with your replacement dog door and that your delivery was prompt. We hope to see you back again soon! Best wishes, Aimee
Jessica E.
Posted
It was easy to order the replacement autofeeder, as the knobs in my 12 YO Cate Mate 20 stopped working. I do like the new one better, as it is improved from the old one - the battery is in a compartment so it doesn't come out (I have tape on my other old one, as the cat pushes it around). The knobs on the new one ARE hard to turn and it doesn't quite keep the same time as the other one (ie if they are both set at 4 hours, this one seems to run a little slower) but I think that might improve with time.
Response from Closer Pets· Sep 5, 2023
Good afternoon Jessica, Thank you for this wonderful review. I'm thrilled to hear that your previous Cat Mate feeder has been with you for so long and that you're happy with your replacement. I'll pass your feedback on to the team regarding the timers! We hope your cat(s) continue to enjoy their mealtimes with their new feeder. Best wishes, Aimee
Daryl P.
Posted
Great filters! Superior design. Easy replacement.
Response from Closer Pets· Sep 4, 2023
Good afternoon Daryl, Thank you for leaving us this positive review. I'm glad to hear that you're happy with the product and found it easy to replace the filters in your pet fountain! I hope that your pet(s) continue to enjoy the fresh water. Best wishes, Aimee
LJ K.
Posted
Shipping was on time (sent internationally). Received a well packaged product with no damage. Item (stainless steel cat bowl inserts for an autofeeder) exceeded our standards. The autofeeder (also made by Closer Pets) seems like a solid model. It works well and stops our cat from crying for food at 5am. Would buy from again.
Response from Closer Pets· Aug 25, 2023
Good morning LJ, Thank you for this positive review. I'm very glad to hear that your delivery was prompt and that you're happy with the product. We hope that you and your cat continue to enjoy the benefits of the steel replacement bowls! Best wishes, Aimee
Holly B.
Posted
I was thrilled to be able to replace a pump for my Catmate water fountain at a reasonable price. I received my order quickly too!
Response from Closer Pets· Aug 4, 2023
Good afternoon Holly, Thank you for this positive review. I'm glad that you managed to find the replacement parts you needed and that delivery was prompt! Best wishes, Aimee
Cindy L.
Posted
This company actually cares. The products are simple to order and maintain.
Response from Closer Pets· Jun 26, 2023
Good afternoon Cindy, Thank you for this positive review. I'm glad to hear that you're happy with your products and we truly appreciate your glowing feedback! Best wishes, Aimee
Guest
Posted
Delvd in a timely manner, in perfect condition. So glad you carry replacement part, however this cover's timer is different than original. Having trouble setting it correctly.
Response from Closer Pets· Jun 5, 2023
Good afternoon Carole, Thank you for the positive review. I’m glad to hear that you’re happy with the delivery. I’m sorry to hear that you’re having issues. I would recommend emailing our customer service team on [email protected], who will be able to help! Best wishes, Aimee
Zoraida Haibi F.
Posted
They had the exact product piece I needed for the make/model of the automatic cat feeder I had! The lids I had broke and they had exactly the ones I needed!! It was affordable and arrived within a reasonable amount of time.
Response from Closer Pets· Jun 2, 2023
Good morning Zoraida, Thank you for the positive review. I'm very glad to hear that you found what you were looking for and that it arrived promptly! Best wishes, Aimee
