Clocks and ColoursReviews of clocksandcolours.com

Response from Clocks and Colours· Mar 2, 2026

Hi Joshua, We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now. We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request. We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance. You can continue to reach us at [email protected] for further assistance.

Response from Clocks and Colours· Feb 25, 2026

Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly. The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously. It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces. We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at [email protected]

Response from Clocks and Colours· Feb 2, 2026

Hi Kalali, we understand that peace of mind about your order is important to you. We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS. If you need further assistance, you can reach out to us directly by email via [email protected].

Response from Clocks and Colours· Jan 11, 2026

Hey Ansh, we really appreciate you taking the time to give this feedback, and we’re very sorry for the difficult situation and frustrating experience. Regretfully, shipping times on many customer orders were extended during the holiday season due to an extensive backlog at our warehouse. We understand your order took longer to arrive than you expected, and we’re very sorry for the inconvenience. When submitting a warranty claim, we do require certain steps to be taken to ensure that we have everything on record, including photos and order information. It sounds like our online portal wasn’t working, and we can see that the agent assisting you tried to use different methods to get the claim information needed to finalize your claim. Under our warranty policy, when items are not in stock for replacement, we offer a store credit instead. We do not offer refunds for warranty claims, but we understand and appreciate your input given how recently the order was delivered, and will be using this information to consider changes to our existing policy. We are sincerely sorry for this situation and for the experience, and will be using this as a learning experience for us to improve the overall customer experience moving forward. If you do decide that you need further assistance, please contact our support team directly at [email protected]

Response from Clocks and Colours· Jan 11, 2026

Hey Tristan, we sincerely appreciate this feedback, and we're sorry for the confusion and disappointment associated with the promotion. There was a discrepancy with the name of the product versus the image used in the ad you saw, where the product on promo was not the same as the image. While we truly understand that confusion in these situations isn't ideal, we cannot always offer a reduction in price on the incorrect product. Had the promotion been for the same product of the same name and style as advertised, we would have been more open to making an exception. When errors occur unintentionally due to technical mishaps, we cannot always afford to offer the product under false circumstances. We will always do our best to come to a compromise wherever and whenever possible. We have addressed this issue with our internal team, and emphasized the importance of avoiding any similar issues in the future to improve customer experience. We are sorry for any disappointment or frustration this situation and outcome may have caused. If you need any further assistance in the future, please contact our support team anytime at [email protected].

Response from Clocks and Colours· Feb 24, 2026

We’re really sorry to hear about your experience, and we understand how frustrating this situation must feel. We want to clarify that once a return is received, each item is carefully inspected as part of our standard process. In cases where items show signs of wear or damage that fall outside of our return policy, we’re unable to process a refund to the original payment method. In your case, store credit was issued as a gesture of goodwill so that you would still have the full value of your return available to use.