ClearcoverReviews of clearcover.com

Response from Clearcover· Oct 9, 2019

Hi Paul, thank you for taking the time to reach out about this. We aim to provide an amazing experience for all our customers and are sorry to hear this is not the case. Upon alerting our Claim Teams about this, we were able to see that your Claim Adjuster was able to connect with you this morning, and payment will be issued today for the repairs. We hoped this helps to alleviate your frustration and get things back on track.

Response from Clearcover· Sep 23, 2019

Hi Annie, we always aim to provide an exceptional experience and are sorry that this was not the case given the circumstances of your accident. There are two optional coverages if an uninsured driver is at-fault for an accident. If you have Collision coverage, you can also opt-in to have the Collision Deductible Waiver Coverage, which waives your deductible if you are involved in an accident with an uninsured motorist. Or a policyholder can have Uninsured Motorist Property Damage which provides coverage up to $3500 if an uninsured driver hits you. For either of these coverages to apply, it needs to be verified that the other driver doesn’t have insurance. We want to get you connected to speak with a claim supervisor to get things back on track and help to resolve your frustrations. Please give us a call at 855-444-1875 - select option 1, Monday - Friday, from 9am to 9pm PT. Or feel free to reach out via email and provide your claim number on contact information at [email protected].

Response from Clearcover· Sep 10, 2019

We are sincerely sorry for your recent experience, we will determine who you spoke with to resolve the issue. We want to help get things back on track! Please send an email to [email protected] with more detailed information.

Response from Clearcover· Aug 29, 2019

Hi Jessie, we’re sorry to hear about your frustrating claim experience. We understand getting into an accident can be stressful, and we take the resolution of your claim seriously. We strive to provide an easy claim experience but unfortunately, there can be unforeseen delays in getting your vehicle back on the road. We apologize the process has taken so long and issued you the gift card for the inconvenience. If you have Alternative Transportation coverage on your policy; then you can request the reimbursement of a rental vehicle through your claim adjuster. Our "A+" Rating with the BBB is based on various factors that the BBB scores us on, to learn more go to https://www.bbb.org/overview-of-bbb-ratings. We appreciate you taking the time to provide your review and will use it to improve our approach moving forward.

Response from Clearcover· Aug 22, 2019

Hi James, thank you for your feedback. We're sorry to hear you were unsatisfied with your Clearcover experience. We do, however, want to clarify a few of the topics you brought up in your review. We do not require our policyholders to have roadside assistance coverage through us. We only make changes to policy coverages per the request of the policyholder. Being transparent is important to us, especially when it comes to rates of the policy. We email our customers 30 days before the policy renewal to give notice on the renewal rate. Renewal rates can vary upon renewal even if there have not been any accidents. We can understand rates increases can be a frustrating experience, which is why we provided a detailed reason why this happens in a blog post - https://blog.clearcover.com/posts/why-is-car-insurance-going-up-in-ca. Managing your policy via the app is something we are working to bring our customers in the future. At this time to make changes to your policy we do require that you call or chat in with one of our Customer Advocates. We do appreciate your feedback and thank you for giving Clearcover a try.

Response from Clearcover· Jul 22, 2019

Hi Roy, we are sorry to hear you didn't see the savings you were hoping for. We recommend double-checking that you are comparing the coverages on our quote with the current coverages that you have now. Our Customer Advocate team would be happy to provide further information about your quoted rate, please give us a call at 855-444-1875 or chat with us online, Monday - Friday, 7am to 7pm PST.

Response from Clearcover· Jun 11, 2019

Hi, Whitney. We're sorry that you are disappointed with your experience. It is important to us that you feel supported, so we'd like to address some of what you've shared. When the accident happened in November we responded to you within 24 hours, and left voicemails so we could get the process started. When we heard back from you one week later, we wrote the estimate within a day and issued a check to your shop within 5 days. 8 weeks later when we received the check we issued back to us in the mail with "VOID" written on it, we reached out immediately to understand what you might need. We called multiple times per week over the following months to understand what you needed and how we could help make you whole but didn't hear back. We understand that each accident is unique and complicated and that you weren't happy with the resolution, but we feel we did the best we could to communicate with you and provide you with the level of service we promise all of our customers. We're sorry that it wasn't a good experience for you, so we'd like to speak to you directly to understand what we could have done better. If you are willing to chat with us, we welcome the opportunity to learn from your experience and implement changes where necessary. Please feel free to email us at [email protected], and we can setup a time to chat by phone or via email.

Response from Clearcover· Apr 23, 2019

Hi Cayden, it is important to us that you have the best claims experience possible. Our Director of Claims has reached out and is waiting for final details from you, which will enable us to process the claim. If you have any questions, please don't hesitate to reach out to him directly at [email protected].