ClarendaleReviews of clarendale.co

This is not a legitimate company- it is a scam. Goods are shoddy. The so-called customer service is a joke--replies evidently written by 'bots'-- think they evidently must be running the company also. Is this a sweat shop??

Update: TOTAL SCAM as instructed by the response that I received from Claredale in my first post (below) , I emailed them once again and referenced the Trustpilot review by sending them a screenshot. This was the response I received: “We understand your concerns regarding the item and your request for a full refund. We have forwarded the issue to our supplier for further review. According to the information provided by our supplier, the order was delivered successfully and all items included in the order were delivered. We have not received any confirmation of missing or damaged items from the delivery record. If you are still not satisfied with the item, we can assist you with returning the order to our warehouse. Once the return is received and inspected, we will proceed according to our return process. Thank you for your understanding and cooperation. Warm regards, Megan Customer Service Specialist” ***************** My original post: I ordered the Faithtuck Shepherd 3D Fabric Poke Art kit for $34.99. It did not come with fabric squares as pictured/advertised, but rather with packs of very thin yarn/thread. It is missing a color (green) and other colors (maroon, cream and light brown) came instead as pink, white and dark brown. I supported this with photos and have been back and forth with customer service 3 times (each time a different rep responds). They are not honoring the free return shipping if an item is "faulty, damaged, or defective." They first offered a 20% refund, then 30%, 40% and 50% and I can keep the item. The item is useless to keep as I cannot complete the craft with the materials provided. And why is the refund a negotiation at all? They need to honor the full refund that they state if item is "faulty, damaged or defective."

Finger weg. Waren bezahlt und nach mehr als einem halben Jahr immer noch keine Reaktion irgendwelcher Art. 1 Stern ist noch zu viel.

I ordered the Marsona pants in dark olive. They came with no labels inside for size, brand, fabric content, or care instructions. They fit but were a little shorter than I like (I’m 5’7”) I emailed Clarendale customer service to ask about care instructions and whether the pants would shrink. I received an answer telling me to wash them in cold water and hang to dry. I took out the hem before washing, planning to re-hem at an inch longer than they arrived, and followed the washing instructions. They are now unhemmed and are shorter than when they arrived, having shrunk about 1.5 inches. Also are a little tight all over. Very disappointed, and I can’t return them because they came with no paperwork whatsoever.

I purchased a Foldery craft kit, which was offered with a full money back guarantee within thirty days. The day I got the kit and opened it I discovered it was defective. I contacted Clarendale. The agreed that the product was defective but refused to refund my money, offering only a percentage of what I paid. They offer free shipping, but insist I return the item at my expense.

Do not order from this company. Everything comes from China, is poorly made from cheap material and when you try to return it they will not refund you. Instead, they ask you to leave a review to put you in a lottery to "win" your refund back. I basically just threw my money away. Terrible company.

Disgusted with the product I received. Nothing like the advertised photo! (False advertising!) Offered a store credit (would definitely never buy from them again!) or 20% refund and keep the rag I received! Utter rubbish! I returned the parcel to shipping address printed on parcel. This was their excuse to close down my request for a 100% refund. I received nothing! Can only advise others to steer clear of this dishonest company!

DO NOT BUY FROM THIS COMPANY IT IS NOT LEGIT! bought pants, tried to return. they gave me a fake mailing address and package was returned back to me (after I had to pay shipping at my own expense to send it back). I'm pretty sure the whole company operates through bots