Excellent
6,209 reviews
CitizenShipperHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Dawn S.
Posted
Service was great. Had a phenomenal driver and experience with my pet transport. Website could flow better and citizenshipper fee should be mentioned upfront.
Response from CitizenShipper· Jul 31, 2019
Thank you for your feedback Dawn, we sincerely appreciate your honesty and always look to work towards making our user experience better! :)
Michael M.
Posted
The people on the service are great and it is easy to make a new shipment. The website doesn't flow great and the fee for using it isn't very up front but I used the service and it worked as expected. Well worth the time and seeing all of the reviews quickly made it easy to use in that regard.
Response from CitizenShipper· Jul 16, 2019
Michael, as per your feedback, we are looking into ways to create a more user friendly and informative environment. We sincerely appreciate your insights as they help us become better in providing our customers with all they need to feel their loved ones are in great hands!
Lilly D.
Posted
If you need to get your pet somewhere but you can't take them yourself, this is the way to go. I've used CitizenShipper twice now to take my cat to and from Boston to South Carolina. It is a great option when you can't do it yourself and there are some people with great experience on there! The bidding can get a bit confusing though (hence the 4 stars)
Samantha B.
Posted
I had a great experience with Citizenshipper. I was able to field offers from several people willing to transport my dog, and ultimately I got a great rate from a trusted shipper. As with any site, it is important that you personally vet the shipper before agreeing and booking, but the shipper I chose (MPTransport) had great reviews and made me feel confident that he was the right man for the job. I would not have been able to get my dog here in a timely manner without Citizenshipper's services.
Jessica S.
Posted
We used Citizen Shipper to find a transport service for our cats. We had lots of options from lots of trusted and highly reviewed shippers! We do wish the fees were a little lower or at least that we knew about them before we booked our shipper.
MrPatdo0622
Posted
Couldn’t have asked for an easier process. I posted what I wanted and the bids came in. Chose the best option and it all worked out. I would use this again with out a doubt. The service fee is a bit much I think
Stephen D.
Posted
Great driver and great service! My only problem that kept me from giving it 5 stars were the high service fees taken by the website (~18%).
Donna M.
Posted
Overall an excellent serviceThe first driver needed to cancel, but he gave as much notice as possible and I was able to find a second driver by repeating the process. Driver #2 was on-time and courteous. Took great care to make sure the dog was leashed at all times, even in the car.
