Excellent
6,209 reviews
CitizenShipperHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Carter R.
Posted
A bit pricey sometimes, but the customer service is great and they'll always make sure they do right by you.
Response from CitizenShipper· Jan 27, 2020
Thank you very much for your feedback Carter, we are happy that you've found our customer service to be helpful in the process of choosing your driver. :)
Erik
Posted
Very easy way of finding a shipper. Went smoothly and got my puppy
Response from CitizenShipper· Jan 10, 2020
Thank you for your review Erik, we look forward to provide you with ease of mind next time you need anything shipped! :)
Victoria K.
Posted
Thanks so much Rocky Mountain for transporting my dog safely across the country. I have never used a service like this before and I really appreciate you helping me feel comfortable about the process and keeping the lines of communication open along the way. I would most definitely use you again if I ever have a need as well as recommend your services to others. Take care and Happy Holiday to you and yours!!
Response from CitizenShipper· Dec 23, 2019
Thank you Victoria, we wish you happy holidays as well, and we appreciate your kind words and recommendations! :)
Brandon P.
Posted
This site saved me from having to get rid of my dog and connected me to many people willing to help. I definitely advise to research a person thoroughly before accepting of course. It was easy to post exactly what I needed to get done, when I needed to get it done, and how much you are able to spend. The only downside is choose very carefully on what people say, how they say it, and what they offer. Citizen Shipper is great but they can't stop the horrible people from surfacing, and that would be my advice. Otherwise, it's a great way to save money and get the help you need.
Response from CitizenShipper· Nov 27, 2019
Thank you for your honest feedback Brandon! We are very glad to hear our service helped you reunite with your loved one. :)
Rene B.
Posted
I absolutely loved the shipper Rosie. She went above and beyond what I wanted! The only thing is the citizen ship fees are a bit high. All in all it's a great company to find a driver!
Response from CitizenShipper· Nov 8, 2019
Thank you very much for your review and your honest feedback Rene. CitizenShipper booking fees depend on the rate provided by the driver you have booked and we're trying to ensure that the amount charged is always cost effective and affordable for our customers. We appreciate you for using our website.
Sarah F.
Posted
They have fast, friendly customer service. My own qualm is that their website is designed very poorly. Once you submit a shipping request you enter into chat windows with people who submit quotes. You can't see other parts of their website - it is just terrible design. But, don't let the design deter you. This is a good company and I found a reliable pet transport co. on their website.
Response from CitizenShipper· Nov 8, 2019
Thank you for your honest feedback Sarah, and for your kind words and recommendations. We are hard at work in always improving our user experience, and we therefore always appreciate constructive criticism. We hope to have you as a loyal customer for all of your future shipping needs.
Phillip H.
Posted
I was in a tough spot with s shipping need. They helped me find a great vacation shipper at a good price.
Response from CitizenShipper· Sep 2, 2019
Thank you for your review Phillip, we're at your service at any time in the future :)
Bev S.
Posted
Very satisfied. This is a great service
Response from CitizenShipper· Aug 25, 2019
Thank you Bev! We appreciate your review :)
