Excellent
6,209 reviews
CitizenShipperHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 341 reviews with 4 stars · Clear filters
Hugo
Posted
I'm thankful for this site because it got me transport for our new pup. For that I. Give it 4 stars. The site has many problems and their finders fee is quite expensive. If the rate was a little lower and the site had no problems, I would've given 5 stars.
Sequoia
Posted
Citizen shipper has lots of friendly shipper and I got my trip booked within a day. My only complaint if that they charge an arm and leg to book through there site. Citizen shippers service charge is ridiculous!!! But all the actual shippers on here seem great, I know the one I used was!
Julie F.
Posted
I appreciate this site for being available when I really needed it as it was an emergency. They connected me with the best person for what I needed. I do, however, feel that they charge too much of a fee.
C A.
Posted
The only issue I have with Citizen Shipper is the referral cost. It could be a lot lower. That said, the contractors are all licensed and insured. Some even have on-call emergency services for pets.
Cheryl M.
Posted
I have used Citizen Shipper to transport our dog many times. It is an excellent service that provides us with assurance that the transporters we choose have been vetted. This trip we had a last minute cancellation from our transporter. I reached out to Citizen Shipper for help and had six new offers within hours. We found an excellent transporter, and in our time frame. You can count on Citizen Shipper.
David H.
Posted
This is a great service for getting multiple quotes to transport your pets easily and quickly. The site has a messaging platform, so responders can't get your email or phone number until you book with them, so you won't get spammed. One star off because they don't make it very clear that you pay the site a referral fee ON TOP OF the fee the transporter charges. But I wouldn't have found my driver without them, and got a quote for $750 (Denver to Pittsburgh, PA) whereas the ones I found before using this site were over $1,000 and some as high as $1,500. The site does extensive background checks on all drivers, providing peace of mind.
Rich H.
Posted
Wow! I replied to an email sent from Citizen Shipper and they replied. Glad to see a company with real people and not just bots. Easy to deal with and recommend.
Ken
Posted
Thank you for paring me up with the group that took care of my cat and got her to AZ safe and sound. But the process could use some work. It was hard to navigate. Once I logged out and tried to come back to talk to the ppl I wanted. I got 10 to 20 emails. And maybe the problem is I was doing this on a smart phone. But it was hard to figure out who email was who's. So I had to click on 10 to find the right one and then use the link to get back to the conversation with the person I contracted. Maybe an app would be better. Or make the site more user friendly.
