Excellent
6,209 reviews
CitizenShipperHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 5,398 reviews with 5 stars · Clear filters
Kevin K.
Posted
Very easy to work with and did exactly what they said that they would do.
Response from CitizenShipper· Jul 6, 2026
Kevin, thank you for your kind words! We're so glad to hear that your experience with CitizenShipper was easy and that everything went as expected. We truly appreciate your support and hope we can help again in the future!
Eric A.
Posted
The woman that picked up our dog did a fantastic job of communicating ahead of time letting us know when she would arrive at the pickup location. She was in touch with us every 3 or 4 hours sending us pictures and videos each time they stopped for a potty break carefully fed our dog twice a day. In addition we were able to use live location to see where exactly they were along the way she drove really hard and made unbelievably great time. I would have given her 10 stars if possible, so please don't hesitate to ship your pet with this company or to have them pick up your pet and transport them to your new location, wonderful job Thanks again!
Response from CitizenShipper· Jul 3, 2026
Eric, it makes us so happy to hear that your driver went above and beyond to keep you connected throughout the trip! That's exactly the kind of high-standard care that makes the CitizenShipper driver community so exceptional. We'd be honored to help you and your furry friend with any future transportation needs!
Pam J.
Posted
Karla and her husband were punctual, communicated well, and were kind. My dog arrived in good shape after his trip from Texas to RI. K9 Transport will be bringing him back to Texas and I will definitely use their service for future trips.
Response from CitizenShipper· Jul 2, 2026
Pam, thank you for sharing your experience! It's great to hear that Karla and her husband kept you updated along the way and got your furry friend to Rhode Island safely. We appreciate you choosing CitizenShipper and are happy our reliable transport network helped you find a team you'll trust again!
Ryan B.
Posted
Worked well, got me in contact with someone useful
Response from CitizenShipper· Jul 2, 2026
Ryan, we're glad our platform worked well for you and quickly connected you with the right transporter for the job. We appreciate your business and hope to help you again in the future!
Jason
Posted
Citizenshipper made the 1000 mile journey for my rescue Dog easy. So many bids, and able to select the driver meeting our needs with ease. Highly recommend! The service from Novacraft was exceptional.
Response from CitizenShipper· Jun 30, 2026
Jason, we love hearing success stories like this. Thank you for sharing your experience! Ensuring pets travel safely is our top priority, and we're glad our bidding system gave you the options you needed. Thank you for highlighting Novacraft's great work, and thank you for trusting CitizenShipper!
MikeS
Posted
I was able to get multiple bids with indepth reviews while seeing how many trips a driver had taken. Great service.
Response from CitizenShipper· Jun 30, 2026
Mike, thank you for the great feedback! We love hearing that our platform's features and driver profiles helped you compare bids and find the perfect match. We appreciate your business and hope to help you again in the future!
Esteban S.
Posted
Solid experience-the company I ended up hiring got my dog to me in two days time(really fast imo) and I cannot be more than pleased with that! I loved the service and the quality of communication was important to me!
Response from CitizenShipper· Jun 29, 2026
Two days, one happy reunion, and a stress-free delivery is exactly the kind of outcome we love to hear about. We’re so glad your dog arrived quickly and that the communication throughout the process helped make the experience even better for you, Esteban. At Citizenshipper, we’re proud to connect pet owners with drivers who prioritize responsible pet transport and quality care every step of the way. Thank you for sharing your experience with us!
Jessica D.
Posted
CitizenShipper made finding a reliable company easy! 23h ago 1 Star 2 Star 3 Star 4 Star 5 Star I am extremely satisfied with CitizenShipper. The company I ended up choosing was AMAZING! We kept in contact from the start. Once I realized they could accommodate what I needed I booked. We are a military family about to PCS and she helped eliminate the stress of moving a pet. I sent my cat from Alaska to Nashville, then Ashley picked her up and was able to drive her to our families home. Thank you! I will be recommending again!
Response from CitizenShipper· Jun 29, 2026
Moving a cat across states during a military PCS is a big undertaking, and we’re really glad it all worked out so smoothly for you! At Citizenshipper, experiences like yours are exactly why we focus on responsible pet transport, making sure pet parents have real peace of mind throughout the journey. Thank you for trusting us and for sharing this, Jessica!
