Cigars InternationalReviews of cigarsinternational.com

On 12/16 I ordered cigars as a Xmas present for our son, who would be visiting us from Texas. I paid extra for 3-day delivery. They arrived on January 3, well after he had left. I called after Xmas and requested they be delivered instead to him in Texas. The agent promised that the would but that didn't happen -- they were sent here to Florida. They seem to be a disorganized mess.

I went in to get cigars, like I always do spend over a $1000 a year on cigars. They refuse to give me the veteran discount. Because I got the 5 packed specials, and they always did before either you honor vets, or you don't, it's not the 10%, it's the principle. Very upsetting

Usually been adequate, but today they sent us spam for the most racist, NAZI-PEDOPHILE, hate-group trash cigars possible. So many reputable places To order from that don’t sell nazi trash to order from. We won’t ever be back and will Encourage our cigar club to follow suit as well. Just disgusting.

I looked at my credit card statement for this month and found a charge for $15.58 from Cigars International. It was for something called Puro Perks Membership. I never signed up for anything like that. After a brief argument with their representative, that "Said" they will refund me the amount. I will never buy from them again!

I orders a box of cigars using a promo code that appeared to work but after checkout I noticed it didn't and I immediately cancelled the order. They told me it already shipped (improbable) but that they would refund the order and send me a free return shipping label. I countered that the discount amount was less than the return shipping and would save me the hassle of having to return the cigars but they insisted they could not. I told that they would be losing a good customer over this. They didn't care. ...and as if that wasn't bad enough, upon checking my CC statement I discovered they did not refund the full amount as promised and deducted over $8 from my refund.

I ordered on the 15th of October. As of today he 24th, my order was still in process. Agent told me I hadn’t verified my age on my guest account. I had logged in to my regular account. The agent was accusatory and argued with me, insisting I had no account. Very bad experience. Cancelled my order.

Dont believe the positive reviews, those are probably employees trying to save a garbage business. Worst site on the internet, by FAR. Terrible everything. No customer service, terrible sale software, old, damaged product, and scams you have to uncheck if you see them. Amazing that the scandanavian tobacco group allows these frauds to run their sites, you know, with the upcoming fines theyll accumulate from the illegal practices they commit. No tracking numbers provided, and if you ask, they stop selling to you. I ordered something after a terrible experience with pipesandcigars(same owner, same terrible employees), they wouldnt complete my order on CI because Id asked for tracking on another site that i never received, AND they charged money to cancel my order they werent going to fulfill anyway. Thats fraud, folks, plain and simple. The feds are going to have fun with this bunch.

I have canceled my subscription several times. I even took my charge cards off the website, yet I’m still getting charged. When I logged into my account, the website said there was no card on file. I am going to have to close my charge card and get a new one. If you don’t want to deal with this hassle do not order a subscription!