Average
520 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 78 reviews with 1 star · Clear filters
Sara
Posted
I ordered a pair of shoes in October '16. In February '17 I was informed they were shipped. They were not. This has been just a ridiculous experience to say the least. I can't believe he company is still in business and functioning at a basic level so poorly.
Unsatisfied C.
Posted
Hello, I emailed your customer service to tell them that my shoes came dirty and received a response. The person told me to email you guys a photo which I did. NO RESPONSE BACK. Very bad customer service. Will not be using again.
Nadiya
Posted
I ordered some shoes online from this company, they charged me twice for the same items, and send me two pairs of the same shoes. Then they told me to return them if I didn't want them, and I had to pay for shipping them back , I spent 50$ to ship 4 pairs of shoes back and they didn't return my money back for shipping . I didn't had to pay for the items to be sent back , I didn't order them . Called customer service and they made me feel like this was my fault. The quality of the shoes was horrible, cheap. And by the way donot bother leaving them your review for the product . They only post positive reviews , I have them one star for both item I purchased and they never posted my review. Be aware of this company !!!
Bruna
Posted
Nobody answered my message!
Karin
Posted
I have made many successful orders in the past, but the past 2 orders were sent to the wrong address. The first time it happened, I thought it must be an easy mistake, but when it happened again... even when I made special effort to ensure the correct address was entered with the order....I gave up. I emailed for assistance and was basically told, I must have made the mistake....I DIDN'T, YOU DID. So, I have certainly decided to never order from you again. I can't....you don't know where I live (apparently).
Nancy
Posted
The shoes are stylish no doubt. The return policy is just not worth dealing with this company for myself. To many other options and easy free returns on Amazon prime
Monica
Posted
I placed an order back in August 2016; the order was completed and I returned an item (the return was processed). I got a notification in February 2017 that the same order was being shipped to me. I reached out to Chinese Laundry several times by phone, and also sent an email asking for clarification on the duplicate order that was never placed and was sent 6 months after the actual order was placed, and never heard anything back.
Odetta
Posted
These boots aren't made for narrow calves. 6ft and narrow calves.. NOPE. I gave them away
