chillwellshop.comReviews of chillwellshop.com

Don't buy this crap as they don't work!!! Replaced this crap with a $28 Walmart fan that was FAR superior. Still awaiting a partial refund after being told to keep or donate them which is a joke. Two calls no refund. Nor would they email a refund confirmation. I wish I would have read the Trustpilot review before I spent $200 bucks!

DO NOT BUY THIS. We got the units early June after a very delayed shipping, then returned right away. They received the return promptly, but as of today, Aug 24, have not refunded my account. I have called 4 times, and each time someone says something different, and to check in a week. It's been 7 weeks +/-. On one of my follow up calls with support, they said their system showed a refund was attempted on 7/16. but it got declined. They had no idea why and suggested I call my bank. I did and my bank said no such attempt showed in their system. I went as deep as the fraud department just in case, they reported the same thing. On my next follow up call with chillwell, I let them know the problem wasn't with my bank and the support person said she detected a problem with their system. Didn’t give any estimate of when it would be fixed or rather it would be fixed, and asked to give it 3 more days. I gave it 14. I called today and the new support person said he did something different and that this time I would get my refund. When I asked what he did, he skirted around and didn't explain. When I asked when I would receive it, he said he couldn't give a date but to check NEXT WEEK.

I would give 0 stars if that was an option. These are expensive little plastic pieces of garbage. I tried to return two of them within 20 days let alone the 60 days I had. Would have sooner but was on vacation. Anyways, called customer service and they said they couldn't take the open one back which is ridiculous because I had all the packaging and how can I see if I am satisfied with it for their guarantee if I don't open it and TRY it? I was told I could have them half price I said no I don't want them. I did everything to send them back but guess what? THEY didn't even want them back. Told me to donate them..to WHO WHO would want them!? I finally said what is the best you can do for me? REP said Ma'am I will refund you for them and it will take about 14 days for the refund. I asked where to send them back and she said just keep them or donate. AGAIN, they are useless. I wouldnt give them to my worst enemy. They leak, power on and off and do not cool even in front of my face with the chilled filter in place. It is more like a teeny humidifier and it doesn't even do that well. Literally dispurses water droplets ALL over your desk, nightstand or table. DO NOT BUY. DO NOT TRUST CHILLWELL!

BIG SCAM! I bought 2 chillwell portable air cond.s + an extra filter. They ran for an hr at most & did NOTHING to cool down a very sm bathroom. I've tried to contact chillwell for a mo.~ no reply back. JUST READ ON THIER SITE THEY ONLY ACCEPT RETURNS ON UNOPENED & UNUSED PRODUCTS!!! Now my emails to chillwell won't even send/go to their website 😒

Chillwell, Ontel, whatever they call themselves, are the worst when it comes to fulfilling orders. On top of that, their customer service and accountability for their poor performance are also atrocious. I made an order on July 3. Around the 18th, I got an email saying the units had been delivered to my address. I checked the lobby of my building since they also weren't at my door: nothing. I called, was placed on hold and transferred, had to repeat myself, then got a guy who told me that the items had not even left the warehouse! Mind you, what's the problem to ship when I'm in New York and the place from whence the units were coming is in New Jersey? After sending me not one but two emails saying it was delivered, it hadn't even left the warehouse!? I struggled and struggled with these people, disputed the charges with my credit card company and told Chillwell that I would. Finally, afterwards, after I completely gave up, the units arrived, only to turn out to be little toys a child would play with! What a ripoff after all that I went through to even receive them. They don't work! I didn't request a light show! All that seems to work are the different color lights you can turn on! For what? Total and complete buyer's remorse. As others have said, I wish I'd read other reviews, all of which were negative.

Paid $250 for 4 little units. Hoping they work as well as the reviews said. Should have come here first. Reasons to avoid ChillWell 1. Took 6 weeks to get. 2. In week 3/4 I emailed them and asked for the order to be cancelled. No response. No customer service phone number. 3. Followed up about 7-10 days later, again no response. 4. 2-3 days after my follow up I get an email notification stating my order is being processed and will be sent out the next day. 5. Package gets delivered while I’m at work so I can’t send it back. Email to request a refund and shipping label. They offer $125 credit but not a full refund, even though they have a 60 day return policy. 6. I declined their offer and again, asked for a full refund and a shipping label to return since they blatantly ignored all my requests. 7. Still no response. 8. Will be calling Capital One to dispute charges, since they aren’t cooperating. ChillWell / ChillWellShop.com is a scam. Sure they are cute but they don’t work in humid climates.

Went to the website to check out their devices. I put the unit in the cart to see what the total cost would be after shipping and taxes. The submission form said that it would let you review your order before it would complete. It never went to a review page, After I closed out of the web page without completing the sale, It processed without my consent. I notified the company immediately that I did not initiate the sale and to please cancel it. I tried contacting their customer service number and never reached a person. It took the company 3 weeks to email me back and say that my issue had already been resolved. They never even addressed my issue to begin with and I still have not gotten a refund for an item that I've never received. BTW, They got an old address from Paypal which I never had a chance to see. Do not purchase anything from this company.

Horrible waste of money...Out of 6, only 1 will work for an extended time and not leak...OPPS, it just died...SOOO...Out of 6, 6 aren't worth a crap....OHHH...And they wouldn't return our calls or emails or send us a return label...So guess who got screwed and who got $400 richer...DON'T BUY THIS PRODUCT...Seriously.