Bad
203 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Rated Honest, with an average rating of 1.7 out of 5.
Showing 149 reviews with 1 star · Clear filters
Pat G.
Posted
My order never came. They gave me bogus tracking info when I emailed. They said my order was delivered. The link in the order confirmation email stopped working after I told them my order never arrived. DO NOT ORDER FROM THEM. IT'S A SCAM!!!
Rose P.
Posted
What's going on at Chico's? On July 23, 2023, I placed a $70 order at Chico's Online Shop (the $9.90 sale). I've sent 2 messages to the email address on my receipt inquiring about my order. No response of any kind. It's now over a month since I placed my order. I order regularly online and always got my orders promptly. Have I been scammed by Chico's?
Shelley L.
Posted
I would call their customer service non existent. I am a cancer patient and recently wanted to return, exchange or get a gift card for something that I had missed the return date for due to treatments. It was 4 days late. They told me that they no longer can take anything back even if it is 1 or 2 days late. The order is taken out of their system. I hope none of them ever get cancer and need a 1 time exception. Will never shop their again.
Kim H.
Posted
I have had nothing but problems with the website This time it won't let me delete any of the old credit cards on my account to add new so I lost ouit on purchase I wasted over an hour Customer Service was useless
Rukhsaana M.
Posted
I wish I could give them zero stars! I sent a return back through mail and they sent it back to me! I’m so disgusted and disappointed I will NEVER shop at this dump of a place again!
Stephanie B.
Posted
Honestly these people are dumber than bricks. I ordered Christmas giftS ahead of time- my entire order was cancelled with zero notification. I sat online they couldn’t help me. I called customer service, got it squared away with what was actually left in stock- they expedited shipping to my mother which is -yes at a different address. They sent the order to my house!!!!!!!! It’s now December 30th and my mother has not gotten a Xmas gift. Thank you chicos.
Randy T.
Posted
Buyer beware! I purchased 2 $100 gift cards during a Black Friday special at Chicos. Included was supposed to be 2 $20 cash cards. They were to be sent no later than 7 business days after my order. One month later, they still haven’t arrived. Try explaining that to the person receiving the gift. Customer service was worthless and couldn’t help. My suggestion, after seeing their very poor reviews is simple. Buy your items at a store you can trust, not Chicos!
Mike P.
Posted
Bait and switch tactics. Initially found products on a great sale with no mention of when the sale would end (usually sales are made clear through banner ads and such). When I returned hours later the next morning the sale prices were nowhere to be found. I also signed up for the first time customer 20% + an additional 20% discount (that never showed up in my email but other marketing emails definitely did!). I reached out to customer service and they offered to give me a call to help with my purchase (not needed, it's the pricing that was the issue). When I said I wasn't available for a call now the rep ghosted me and the function to email the transcript to my email didn't work, so I have no record of the conversation. Just an extremely frustrating online experience. I'll be taking my dollars elsewhere.
