Chico'sReviews of chicos.com

Placed a couple orders this year and items were either cancelled or delayed shipping (4 weeks) past date they were needed. Customer service was friendly but ineffective. Will not be ordering from them again

Disappointed at Chicos Tucson I bought a shirt today and had a $20.00 coupon and found a shirt for $25.00 and then used my coupon but as I was walking out of the store I found a cuter shirt which was $60.00 and turned around to return the shirt that I bought for $5.00 and bought the shirt for $60.00 and as they were ringing it up I asked why I didn’t get my coupon for $20.00 off and they said it’s because I already used the coupon ! I said but it was three minutes !! Two women said very hardly sorry that’s our policy which I could understand if it was the next day or even hours later but three minutes ?? I respectfully ask reimburse of $20.00 !

I’ve just had it with Chicos. The last THREE orders I’ve placed have been a complete disaster — multiple items canceled each time after I received confirmation that everything was in stock. No warning, no apology, just a “sorry, this item is no longer available” message days later. Why even bother letting people place orders if you can’t fulfill them? It’s frustrating, unprofessional, and completely unacceptable for a brand at this level. I’ve been a loyal customer for years, but this kind of repeated nonsense makes me want to take my business elsewhere. DO BETTER, CHICOS. Your customers deserve reliability — not disappointment every single time.

Terrible customer service. One of the employees is extremely rude and judgmental, especially when customers are trying things on. It’s clear they treat people differently based on appearance, which is unacceptable. I won’t be coming back—this store needs a serious lesson in professionalism and respect. Chico's freehold mall NJ.

Cancelled my order after being told twice by customer service they were delayed in shipping it. Online ordering is horrible now. Customer service agents are completely clueless. Items on website apparently are not updated to reflect inventory. After many years, I'm done with them. I can shop elsewhere.

I have been a loyal Chico’s customer for 25 years and I’m shocked at how bad their customer service is lately. I used to order from their website a lot, but recently two out of three items I ordered were cancelled without notice. I have since reordered one and, although the shipping is expedited, it will not ship for at least a week. I still get bombarded with emails and social media ads, but why do they even bother if they can’t provide the merchandise?

I have been a loyal Chico’s customer for many years and have always been happy with the quality of the product and the service offered. No more. I have placed several orders in the past month that were later cancelled due to lack of inventory. In the latest order half of the order was shipped and the other half was cancelled. The items were meant to go together. What kind of business allows an order to be confirmed, with payment received, only to cancel it because the item was not available to begin with? A customer spends valuable time shopping, selecting, placing and paying for an order and, upon receiving a confirmation from Chicos, trusts that the order will be honored. This trend is like the airlines who overbook their seats then bump the passenger - only difference is, the airline usually compensates in some way for the inconvenience.

I have been a customer for over 20 years and am very disappointed in the current state at Chicos. Very long ship times, bot-like customer service, and no way to cancel an order that isn’t scheduled to be shipped for weeks. I would expect that from custom orders, but sale items?!?! Will never shop them again