Chewy.comReviews of chewy.com

They are the worst company ever they cancel your order without even letting you know anything I just happened to go and check to see if my order shipped and saw it was canceled without any reason I will never buy from them again

Chewy used to be about customers. Not anymore, they could care less if a $10,000/yr retail customer took a walk I order approximately $500-$800 worth of various pet products per month. I am going to guestimate that I have spent in 2023 about $10,000. Chewy had a special for Oxbow Pet bedding buy 2 get 1 free. I called 5 times, 2 CSR's told me that the Oxbow bedding was not on their "deals" section, I informed them that I was looking right at their site and it was clearly marked "deal" in red. 1 CSR told me that I needed to make 4 separate orders, no that wasnt correct. So I called in again on call number 4 the CSR told me I had to make an order from 4 SEPARATE accounts, I then created I ordered 12 expecting to have 4 free. Finally, I received the advertised discount, then today 11/22/2023. I was informed that all my orders that I paid for was canceled and the CSR told me it was for discount fraud. I had talked with 5 CSR's and 2 Supervisors, not one mentioned the fact that I could not order from or have multiple accounts. The only thing that was mentioned that there was one discount per account. I have ordered in the past where multiple discounts (Buy 2 get 1 free) on 1 order. My last call was to a CSR to inquire why my orders were canceled, his tone suggested that I was commiting fraud and I could NEVER have multiple accounts, I then asked to speak to a supervisor, who informed me that was Chewy's rule. I explained everything I have stated, while I was waiting him to review the "accounts" I checked Petco. com, they had an even BETTER sale on Oxbow bedding, where I placed my final order. I informed the supervisor that Chewy just lost a long term high spending customer for good. I used to love shopping at Chewy, now I have closed all my accounts. I have no future plans on ever using them.

The coupon redemption dept. is a fake, phones and crooked. I order cat food, approx. $80.00. Had coupon from Purina for total cost refund. Followed all rules to obtain said rebate. Call to coupon redemption center. Was told “ can’t find your $80.00 rebate”. Called Chewy-“sorry can’t help you”. Consumer——shady company to deal with.

This company used to be great! Now they are nothing but bad service. Placed an order and got flagged by them. For 2 days I am trying to get my cats food shipped. This is food that is hard to find in stores. They just keep giving me the run around. I am so angry right now. From now on I will use Amazon they don’t play games with you. The price you see is what you will pay. Chewy puts a price on it and then offers you 50% off, after you place the order they play games for 2 days and then take back the 50% off. Terrible company they used to be so awesome. I don’t know who’s running it now, but they’re running it into the ground.

I would not recommend Chewy. I ordered food that did not come despite several calls into Chewy and assurance of resolution. Customer service was extremely difficult, including management after a week of not receiving pet food and chose not resolve the issue and order. Fortunately, I was able to get everything my pet needed, especially food much less expensive on Amazon & receive much quicker (1-2 days). I would recommend looking for the same pet products on Amazon, including via subscribe and save option or another pet site to avoid poor chewy Customer Service, delays in orders, and just a challenging company in general

Very first order with Chewy, I ordered $60 worth of stuff for my dog and they canceled the order straight away. I rang them and was advised there was a fraud block on my account for my "protection" yet my AMEX had already been charged and now I have to wait for some mysterious department to make the decision if they want to unlock my account or not. No reason given as to why it was frozen either.

Poor communication. Twice now I've had issues with prescription medicine my pet needs. They either don't tell me they are waiting on vet office approval OR they remove a prescription from your order......SAY NOTHING.....then ship the rest of your order. They don't say a word as to why. They claim they send emails with "waiting on vet approval" but I haven't received it. I receive their promotions just fine though. Quite ironic. Chewy customer service and the pharmacy they use DO NOT COMMUNICATE WELL AT ALL. My pet's health is not worth saving a few dollars. After this order ships, I will shop around and order her prescription meds elsewhere.

My recent experience with Chewy has been deeply unsatisfactory, leading me to decide against any future purchases from them. The specific product I ordered was the Nutramax Dasuquin Hip & Joint Supplement with MSM, a necessity for my dog. However, the purchasing process was fraught with issues. Initially, setting up the delivery address on their website was a challenge. This was followed by an email requesting a call to confirm my account information for security purposes. As an international customer without a U.S. phone number, I found this request impractical and suggested alternative communication methods like Skype or WhatsApp. Their inflexibility in accommodating these reasonable requests was disappointing. The customer support responses, while polite, did not address the core issue of communication barriers for international customers. Despite explaining that the cardholder (my wife) was also without a U.S. phone, the support team persisted with their call request, showing a lack of adaptability in their customer service approach. Ultimately, my order was canceled, but only after an unnecessarily complicated and frustrating back-and-forth. This experience has left a lasting negative impression, leading me to advise against using Chewy for online purchases, especially for international customers. Their rigid security measures, while understandable, lack the flexibility needed in today's global market.