Chewy.comReviews of chewy.com

As a long time customer the promised turn time of delivery is not doubled. We wont be buying from Chewey again.

disappointed with the order, buyer deception. We ordered dog food, the order was paid for and there is no delivery. The support service explains that the delivery date on the website is not true, we need to wait another three days. The delivery day is Monday, but in reality it will not be earlier than Thursday or Friday. Buyer deception

Used to be a good company...now they just suck!!! worst customer experience. I will NEVER purchase from chewy again... its amazon for me. At least you know what your getting...not the games chewy plays with long time customers.

I ordered Bison and Elk bones. I bought for dog gifts but was advised by owners they are too hard and often break a dogs tooth. I suggested they put a warning on them because I spent a good amount and now they will have to be thrown out. Never heard back. Very disappointed

Cadet Choice Chews, gave my dog one of these and has vomited 4 times so far today . Very disappointed in this product.

I have been ordering from chewy for many years. I put up with the occasional bulging, broken cans. My experience when I ordered a gift card was the last straw. After ordering the card, over a period of 4 or 5 hours, I received numerous emails saying they had to verify billing address, card number, etc. After talking to two different people, and being assured things were taken care of, I received yet another email demanding verification. I used the chat to try to find out what the problem was, with no satisfactory answer. I was told they routinely treat customers like this. Needless to say, I am now an ex-customer.

I placed an order a week ago. They emailed me saying I need to verify my account via email or by phone. I did so via email and answered all their ridiculous questions. Then after I verified via email they asked for a verbal confirmation. Which I did. I called them and answered the same exact questions as before. This whole process took 4 days and they had the audacity after all that nonsense to cancel my order saying we can’t ship to a business!! What business orders small quantities???? The order was OBVIOUSLY for one person not a group of people for me to resell. The worst experience ever. Not recommended at all. Awful website and service

Continued delivery issues...tracking package delivery indicates items delivered but in actuality they are not delivered. Chewy offers to resend; they will also issue refund if asked. Incredibly unreliable and untrustworthy. Maybe they insist on better delivery for "autoship" which their site continually pushes each time items are purchased. If not an "autoship" customer maybe they couldn't be bothered to improve/assure customers will receive their orders reliably. After multiple instances of this same thing occurring, it sure feels that way to me. ADIOS CHEWY! I boycotted before for this same reason and then relented....NEVER AGAIN!!!!!!