CheapticketsReviews of cheaptickets.com

Booked flights via this website which were later cancelled. We were only offered poor alternatives and customer service was very hard to reach. The terms & services: Any aspect of the Services may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you. However, we make no commitment to update the information contained on the Services.

My friend and I booked a ticket from Mumbai to Dubai online and it got connected to cheaptickets.in. Due to some reason I could not fly and my friend went ahead with her trip to Dubai. Our trip was on 8th of October 2015. Since then I am been keeping in touch with cheaptickets.in customer service. After speaking to Emirates team I got to know that my ticket is non refundable but it's a open ticket which I can use in future. Firstly they don't pick up the given number. Secondly even on mail I have to keep mailing them again and again to reconfirm the open ticket to rebook. I had to keep mailing them to ask for how many months it's valid and what are the charges for re booking the ticket again. Till now I have not got any reply of cancelation and re booking the ticket. They actually act like they are doing some favour on us by replying to their customers. Very unhappy with their service and will never in my life will book my tickets even if they have the cheapest ticket available. They provide cheap airline tickets and that is the reason their service is also CHEAP!!!

My flight with Air India [PNR JB8YT] got rescheduled from 29th to 30th March 2016. The rescheduled dates were not suitable for me, hence I requested cancellation to the airlines. Since the rescheduling was due to the airlines operational problem, they have agreed to provide full refund of tickets without any penal charges. The tickets were booked from site cheapticket.in. After several days of constant followup, they have finally cancelled the ticket. But they are claiming an astounding amount of penalty charges[10,850/- per ticket] in order to pass back the cancelled amount to me.I am sure that there is something called "the law of the land" and in case they choose to defraud people like this, they will eventually face legal action suits. Their upper management is unreachable and call center executives do not respond. Hence I am posting in this forum to inform that 1. I will lodge an FIR with Noida Police if they do not release the payment within one week from today i.e by 4th December, 2015 2. If the refunded amount is as unreasonable as they have indicated, I will pull them to consumer court and follow the legal path for justice. Kindly treat this mail as the first step of legal notification to you. As per legal requirement, you are requested to forward this message to your higher management for intimation.

Booked a vacation and flying on west jet. Booked from Canada and compared prices to other on line sites such as RedTag.ca and it was $100.00 cheaper so I booked. Later I found out that this was in US funds and now I am paying $400.00 extra then REDTAG.CA I called to cancel the vacation but to late and no refunds… DO NOT USE THIS SITE>>> TOTAL RIP OFF

booked ticket more than 4 hours ago. no mail no confirmation from them. tried calling the helpline . a guy picks up and says wrong number, no response to mail from them.

My family wanted to see a Saturday 6pm MLB game and we live 5 hours away from the venue. So at 8am Saturday after looking at three ticket sights, two of which deal directly with the ticket holder to resell their tickets, I decided to try Cheap tickets since I liked the seat location they had listed. It was also an E-ticket which is listed as available for immediate download. I then bought the tickets and prepared to download the tickets. The other two companies I have used, always have e-tickets ready to down load in less than 5 minutes. I then waited 5, 10, 20, 30 then 60 minutes and the tickets had still not been made available for download. At the point I called the customer service number on their site and get a recording. Then I call MasterCard to see if the transaction has gone through and it has not and they give me another customer service number which I called and got a live person. I took his name and ID number, he also tells me the transaction did not go through. At that point we were planning on leaving at 9am but could not since the tickets were not yet available. We then decide we could leave at no later than 10am and still get to the game on time. Would you agree that waiting 2 hours for instant download tickets to be available for download is way past the point of being reasonable? Two hours later at 10am the tickets were still not available and I have to believe the transaction did not go through as I was told by a Cheap Tickets service agent and it's time to leave. I then get on a competing site, purchase tickets and have them downloaded in less than 4 minutes and now we have salvaged our game day. Then 2 hours and 30 minutes later we are on the road to our game I get an email saying the tickets are available to down load! What a joke! Terrible business! 1. They don't disclose that they cant deliver tickets in a reasonable timely manner. I would say the industry standard is 10 minutes... 2. They don't make customer service readily available and don't honor what their agents say. 3. They don't directly control the product, and a business model like this will never be as reliable as those that do. Don't be the next person they Rip Off!, STAY AWAY....

I've been using this site for years and years, and finally they broke me. I planned a trip to London from the States for fun. It turns out that my company wants me to stay overseas, so I'll be flying elsewhere rather than using my tickets to return home at the end of my London trip. I called to see what could be worked out; a partial refund or even a partial credit? Unfortunately, the airline can't do anything as the tickets are under contract with Cheaptickets. I called Cheaptickets, and they said there is absolutely nothing available for refund or credit. Zilch. I didn't want to make a change (which was $400, even for one day later, FYI, I was curious), I just wanted options if I were not to use the tickets AT ALL. Nope. Sorry. Nothing at all. We're keeping your money, you're hosed. I understand the airline industry is busy, and demanding, and chaotic, but this genuinely seems like thievery. I'm appalled and tremendously disappointed with them for keeping money paid for services unrendered. I'm done doing business with them. I'll go through the airlines or work going forward. Don't use them unless you've got money to burn and your life never veers off course.

It is unfortunate that there are many unscrupulous companies in our world. People need to be warned about them. I purchased a ticket from Cheaptickets.com for a customer to go to the Masters Tournament. He was flying from Ireland to Atlanta via New York. The ticket was purchased several months in advance of the tournament. For some reason, the airlines and/or Cheaptickets.com changed the itinerary unilaterally three times, making it impossible to see the tournament as scheduled. I was forced to cancel this ticket and purchase another on American Airlines, which was easy, and accurate...no changes in schedule. i called Cheaptickets.com to get a refund which I should have been entitled to, but was denied. Then I asked that I get the ticket name changed from my customer in Ireland, to mine, and was denied. So, what should have been an easy switch by Cheaptickets.com and/or Delta, turned into a money grab. The customer service process (to be denied) took about 1-1/2 hours on the phone. I asked for a supervisor who never came to the phone. Finally, I had to hang up or it would have taken much longer. These type of discount websites are prevalent on the internet, and I will never use this one again. At least with the others, you have a decent chance for fair resolution. Maybe the incredibly poor customer service, and lack of desire or effort to resolve disputes fairly is Cheaptickets.com's method for establishing another profit center for their company.