CheapticketsReviews of cheaptickets.com

I have been trying to cancel my flight from Boston to Paris to Venice to Rome and back for weeks now due to Coronavirus. No luck. Their phone line has technical difficulty and they do not have option to chat with live agent. Very frustrated and disappointed.

Will never Book with CHEAPTICKETS… Will never Book with CHEAPTICKETS again. Unable to reach literally for WEEKS. Flying out in two days time, want to change the flight due to virus outbreak, panicking with much ANGER. I suspect they might we out of business??

Bei der Buchung wurden der Vorname falsch geschrieben, es wurde eine Namenskorrektur beantragt, im Verlauf von 4 Wochen wurden unzählige Telefonate mit Cheaptickets geführt sowie diverse Erinnerungs- emails geschrieben. Ich wurde immer wieder vertröstet. Auf Rückfrage bei den Fluggesellschaften wurde mir mitgeteilt das keine Anfrage zur Namenskorrektur vorliegt. Cheapticket ist hier wochenlang nicht tätig geworden. Cheapticket bot mir an ein neues Ticket auf eigene Kosten zu buchen. Kostenlagen bei etwa 1000 EUR zumal der eigentliche Flug nicht mehr verfügbar war. Unfassbar ungenügend!

Following up on my review, still no response on flight change after providing my booking reference - CSG-3081763. Really bad experience, first and last time I’ll ever use this agent

Do not use them no matter how much cheaper they are. They are dishonest. They have lied to me multiple times and refuse to fix their own errors. I shall be suing them to teach these crooks a lesson.

Been trying to call / email / reach them everyday for the past 1 week to cancel my ticket on the corona virus. Managed to get them once on the phone but refused to refund the ticket! Booking the ticket on their website is fine if you want cheap tickets but if you want anything cancelled or changed, it is SUCH A HASSLE!

Booked concert tickets 6 weeks ago. Today I received an email saying they refund my money and canceled my order. When I called customer service I was s told that they were not able to honor the price I booked at because the tickets were more expensive. Both customer service guys I talked to were extremely rude. I now have plane tickets and a rental car set up and paid for, but no concert tickets.

I through them to buy a return ticket from HKG/Guam/HKG, however the return flight Guam/HKG was cancelled due to the volcano eruption in Manila, the Manila airport was shutdown. I cancelled my flight with PAL airlines, they said I can refund the one way ticket with the agent in 30days without penalty. I contact CheapTicket.HK in HKG but the phone was transfer to India, a staff sounds very un-professional and rough, eventually I was very angry and required to talk to manager, he said the manage will call back to me but they never did, I emailed them for refund, it was sent out almost 2 weeks, no reply email. I call them with toll free HKG phone No, it was CheapTickets centre but they only keep me waiting half an hour, no one pick up my call !! they don't really look for return customer, It is a rubbish company, don't buy air-ticket in CheapTickets, you can not get any support, refund and customer service. They charged the booking fee, I wouldn't mind as long as provide me service but NOT. Poor company.