Excellent
582 reviews
CharlieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 463 reviews with 5 stars · Clear filters
Brenda L.
Posted
I am enjoying my Charlie Card experience.
Response from Charlie· Nov 8, 2024
Hi Brenda, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. Thank you for choosing Charlie!
Karen S.
Posted
I love this company!! Recently started drawing social security, with this company I get my money 5 days early. Might not be a big deal to some people but it’s wonderful for me. Some months it helps out tremendously. I also have my pension direct deposited to my account and get that early also. So glad i switched!!
Response from Charlie· Feb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Lois T.
Posted
Love getting my check early. If they could make it easier to sign on Versus putting email, password and having to verify your account
Response from Charlie· Nov 15, 2024
Hi Lois, we’re so glad to hear that you’re enjoying our services! We now have biometric login! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Bianca
Posted
I love receiving my SS payments on the first of the month, which is offered each month by Charlie Financial. I have also experienced excellent customer service each time I have had to contact them. Each time I have had to contact them I have been very satisfied with the service I have been provided.
Response from Charlie· Nov 8, 2024
Hi Bianca, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you [insert adjective they used]. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Leon M.
Posted
When I decided to go with an online with banking account I was skeptical about the transition from a brick and mortar bank to A digital bank. Charlie has made this transition easy by working with social security and my monthly check deposit no problems. This was my biggest concern. So far so good. Wayne
Response from Charlie· Feb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Debra J.
Posted
Very satisfied.
Response from Charlie· Nov 15, 2024
Hi Debra, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. Thank you for choosing Charlie!
Raymond J.
Posted
My card was lost and I couldn’t find it had it reported and they looked into it but I found it and they unlocked it in no time very quickly so I don’t have any problems
Response from Charlie· Nov 18, 2024
Hi Raymond, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance. Thank you for choosing Charlie!
Lisa A.
Posted
I love that I get my Social Security payment 5 days early. Customer service is great to deal with, and I’ve had no issues with my Charlie account. Thank you!!
Response from Charlie· Feb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
