Great
67 reviews
ChargeAutomationHonesty, pricing, process and quality scores appear once 5 customers have rated them.
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
ChargeAutomation (chargeautomation.com) has 67 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 55 reviews with 5 stars · Clear filters
Barrett
Posted
Great customer support and a nice product!
Response from ChargeAutomation· Sep 27, 2024
Thanks so much, Barrett! We’re thrilled to hear that you’ve had a great experience with both our customer support and the product itself! It’s always our goal to make things as seamless as possible for hosts like you. If you ever need anything else, we’re just a message away!
Kim
Posted
Using Charge Automation has allowed me to focus on my guests rather than using many hours in manually getting my rental agreements and security deposits for each booking. I had to try many options out there before using Charge Automation and I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.
Response from ChargeAutomation· Sep 20, 2024
Hi Kim, thank you so much for your positive feedback! We’re thrilled that ChargeAutomation has made such a positive impact on your business and allowed you to focus more on your guests. It’s great to know that our features, like guidebooks and add-ons, have helped enhance your profitability. Should you ever need anything, our team is always here to assist. Thanks again for your support!
Maja
Posted
Automating the check in and payment process was the best thing that happened to my rental business! It reduced significantly the amount of work I had to put in to get the information like wifi details and door codes to my guests, collect the reservation charge and security deposit, add-on services as well as provide guides and terms of stay - all on a single link! Seamless and hassle free. Absolutely recommend.
Response from ChargeAutomation· Sep 17, 2024
Thanks Maja for the thoughtful review! We're glad to hear that automating the check-in and payment process has made such a positive impact on your rental business. It's great to know that everything from sharing key details like Wi-Fi and door codes to collecting payments and deposits, and even offering add-ons, has become so seamless for you. We love that you're finding it hassle-free and efficient with everything available in one link. Your recommendation means a lot to us. We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at [email protected].
Krzysztof Z.
Posted
I use ChargeAutomation for upselling, security deposits, online check-in and guidebooks. With the money generated by upsells, the tool actually pays for itself. Security deposits are collected and released automatically. I use their guidebooks to share access instructions and they are so smart that they are only shown to guests who did the check-in and paid the deposit. It's a great tool that saves my team a lot of time and energy which in the end equals money. Their support team is great too.
Response from ChargeAutomation· Sep 17, 2024
Thanks Krzysztof Zbudniewek for the thoughtful review! We're glad to hear hat ChargeAutomation has been such a valuable tool for your business, from upselling to automating security deposits and online check-ins. It’s wonderful to know that the upsell feature has not only saved you time but also covered the cost of the tool itself. We’re glad our guidebooks are providing a seamless experience for your guests, and that our support team has been able to assist you when needed. We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at [email protected].
Trillium G.
Posted
I have been using ChargeAutomation since it became publicly available, and have been impressed with the growth and development of this platform. It has gone from a platform that was clearly in its infancy, to a robust, well developed, reliable means of managing the guest journey. It’s not just about payment processing and security deposit collection. Guest guidebooks with smart logic for when the content becomes available. Add-on service management that can also be intelligently controlled. The development team seems to be continually looking to improve not only the administrative side of the platform, but also the guest facing side. I’m looking forward to see what new feature comes out next.
Response from ChargeAutomation· Sep 16, 2024
Thanks Trillium General, for the thoughtful review! We're glad to hear that our guest guidebooks and add-on service management features are adding value to your experience. We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at [email protected].
Popcorn H.
Posted
As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet. It helps me a lot! With the help of this app, I can have self-check-in without hassle. It does everything, including payments (very safe), passport upload, selfie, upselling, acknowledgment of the rules, and the guest safety sign. I use Beds24 integrated with TTLock and ChargeAutomation. chargeautomation.
Response from ChargeAutomation· Sep 11, 2024
Hi Popcorn Hostel Team, We’re "popping" with excitement over your review! 🎉 Thanks for sharing how much ChargeAutomation has helped streamline your self-check-in process. It sounds like your guests are breezing through with payments, passport uploads, and all the bells and whistles—no hassle, just smooth sailing! Here’s to more seamless check-ins and happy guests! 🍿
Aj
Posted
Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!
Response from ChargeAutomation· Sep 11, 2024
Hey AJ, We’re so glad to hear ChargeAutomation is taking the back-and-forth out of your credit card processing and ID verification! 💳✨ Less hassle, more time for the things that matter. Thanks for the glowing recommendation—here’s to keeping things smooth and stress-free! 🙌
Ryan
Posted
We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service. After they complete their info they have access to our guidebook and keycode as well. In addition I would like to mention that ChargeAutomation support is pretty great. While the software is still maturing, the support team is quick to address issues and get fixes in from their dev team.
Response from ChargeAutomation· Sep 11, 2024
Hi Ryan, We love hearing that ChargeAutomation is helping you keep everything unified and automated… it’s like a guest experience superhero cape for your business! 🦸♂️✨ And thank you for the shoutout to our support team! They're our superheroes around here. Here’s to more time saved and happy guests!
