ChameloReviews of chamelo.com

Response from Chamelo· May 9, 2026

Hi Rosie, Thank you for your feedback, and we’re truly sorry to hear that your delivery experience wasn’t up to your expectations. We’re glad you liked the design, features, and battery lifespan, but we know how crucial timely delivery is. Our upper management will be reaching out to you directly, but to do so, we ask that you respond to Trustpilot’s request for more information. Once we have those details, we’ll get in touch to see how we can make this right. We really value your business and hope to earn back your trust. – The Chamelo Team UPDATE 5/14/2026: Hi Rosie, We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further. – The Chamelo Team

Response from Chamelo· May 9, 2026

Hi Dominic, We’re really sorry to hear about the delay and the lack of status updates. We completely understand how frustrating that must be. Our upper management will be reaching out to you directly to see if there’s anything we can do to make this right. Thank you for your patience, and we appreciate the chance to improve. – The Chamelo Team

Response from Chamelo· Apr 12, 2026

Hi Tapasvi, We’re very sorry for the frustration and stress this situation has caused. We understand how concerning it can feel when you place an order by mistake and can’t immediately find a way to cancel it. Our team has already been in touch with you via email and has been assisting with your request. In addition, our upper management team will be reaching out personally to make sure this is fully resolved for you and that you’re taken care of every step of the way. Thank you for your patience while we work to make this right. – The Chamelo Team

Response from Chamelo· Mar 11, 2026

Hi Ronen, We’re sorry to hear about the trouble you’re experiencing and understand how frustrating it can be when tracking information hasn’t updated. We also want to clarify that we definitely do not ignore our customers. In fact, if you look through the reviews here, you’ll see that we’ve responded to every single one, which is why we’re a bit surprised to hear that you feel like you may never receive your glasses. We’re more than happy to look into your order and help track it down. However, we weren’t able to locate it with the number you provided. The order number listed in your review, “345516” appears to be invalid, as our order numbers contain only 5 digits. If you could please provide the correct order number or additional details, we’ll gladly pull up the order and assist you further. – The Chamelo Team

Response from Chamelo· Mar 3, 2026

Hi Jermaine, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced on our website, and we’d really appreciate it if you could share more specifics — this helps us identify and fix issues faster. We also hear you on wanting more detailed order and shipping updates. One of our upper management team members will be reaching out to gather additional feedback and to provide you with a clearer update on your order and tracking timeline. Thanks again for your honest review and for recognizing our product selection. Your input genuinely helps us improve. – The Chamelo Team

Response from Chamelo· Feb 2, 2026

Hi Helena, Thank you for taking the time to share your experience, and we sincerely apologize for the delayed response. We’ve been significantly backed up following the holiday period, which unfortunately impacted our response times — and we understand how frustrating that must be, especially given the investment you made in our product. We want to assure you that your order and concerns are important to us. This is not the level of communication we strive to provide, and we truly regret the inconvenience and uncertainty this has caused. To ensure this is properly addressed, our upper management team will be reaching out to you directly to assist further, provide clarity on your order status, and help move things forward as quickly as possible. Thank you again for your patience, and we appreciate the opportunity to make this right. – The Chamelo Team

Response from Chamelo· Jan 29, 2026

Hi Ana, We sincerely apologize for the inconvenience and concern this situation has caused. We understand how frustrating and upsetting it is to experience delays, especially after being charged and expecting your order within a specific timeframe. This is not the experience we want for any of our customers. We can confirm that our support team has since assisted and resolved the issue, and to ensure everything has been properly addressed, our upper management will be reaching out to you directly to confirm the resolution and provide additional reassurance. Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right. – The Chamelo Team

Response from Chamelo· Dec 22, 2025

Hi Karen, Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you. Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers. – The Chamelo Team