ChameloReviews of chamelo.com

Response from Chamelo· Dec 22, 2025

Hi Eric, We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver. That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible. Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right. – The Chamelo Team

Response from Chamelo· Dec 16, 2025

Hi Dylan, We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund. We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner. To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. – The Chamelo Team UPDATE 3/20/2026: Hi Dylan, Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you! – The Chamelo Team

Response from Chamelo· Dec 12, 2025

Hi Martin, We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us. Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward. We truly appreciate your patience, and we’re here to fix this. – The Chamelo Team

Response from Chamelo· Dec 5, 2025

Hi Borja, Thank you for your review. We want to understand your experience better — could you please let us know what your 1-star rating is for? You also mentioned “terrible web.” May we ask what this means specifically? Any details you can share will help us address the issue properly. Our upper management will also reach out to you directly to assist further. – The Chamelo Team

Response from Chamelo· Dec 5, 2025

Hi Christopher, We’re truly sorry to hear about your disappointment and the experience you’ve had with both of your orders. This is not the level of service we aim to provide, and we understand how frustrating delays and unclear timelines can be. We also want to clarify that our products are uniquely designed and developed in-house, and while other companies may offer alternatives, they don’t carry the same technology or features as Chamelo. Still, we genuinely wish you the best in finding something that works for you. Thank you for taking the time to share your feedback, and we hope you have a nice day. – The Chamelo Team

Response from Chamelo· Nov 29, 2025

Hi Israel, We’re very sorry to hear about your negative experience with both the product and the warranty process. This isn’t the standard we aim for, and we understand your frustration. Our upper management will be reaching out to you directly to make things right. In the meantime, please respond to Trustpilot’s request for more information so we can locate your order number and contact details and assist you properly. Thank you for bringing this to our attention. – The Chamelo Team

Response from Chamelo· Nov 26, 2025

Hi Marcus, We’re very sorry to hear about the frustrating shopping experience — that’s never what we want for our customers, especially when the item is meant to be a gift. The good news is that your order was already shipped yesterday. Our upper management will be reaching out to you directly to clarify the details and guide you through everything until full resolution. Thank you for your patience, and we’re here to make this right. – The Chamelo Team

Response from Chamelo· Nov 26, 2025

Hi Pauline, We’re very sorry to hear about the delay with your orders and the inconvenience this has caused, especially with your travel plans and the time-sensitive nature of the gifts. Our upper management will be reaching out to you directly to make things right and assist with your orders as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it. – The Chamelo Team UPDATE 2/19/2026: Hi again Pauline! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team