CGTraderReviews of cgtrader.com

- models disappear from one day to another from wish list then not being available to buy anymore - flooded with AI slop and poor search function - artistic "adult" models like harmless statues banned - forcing customers into subscription system (hate that) - poor seller experience, models used for AI training

Constant issues like oh you cant log in because you been awhile so new password and if you use the same one the website gets buggy. Then you guys say two of my projects are suspended why? There made by me, there not NSFW SO PLEASE TELL ME WHY? Did you even bother to see how old they are? Can no one be allowed to make a SIMPLE FENCE LATCH!? Don't even dare say the hand from someone else either I'm double digit in every finger and the hand was based off mine, so please tell me WHY!? Clear you didn't bother to look into it and are pure lazy...

Removing models with a blind fold- one moment it was green lighted, next taken down. The „feedback“ button dosent work. Nobody reacts on mails. The payment is shitty.

Im Frühjahr 2022 habe ich zwei 3D Modelle hier verkauft und knapp 10 Dollar damit verdient. Es erfolgte nie eine Auszahlung, egal was ich versucht habe. Der Kontakt mit dem Support war erfolglos. Im Endeffekt hat CGTrader das Geld einfach für sich selbst behalten und ich habe mit meiner Arbeit nichts verdient. Absolut unseriöse Website. Man sollte sich davon fernhalten.

I seek CGTrader's customer support because of dispute over an order, I sent 2 mails requesting for refund and both of them are intentionally ignored by CGTrader's customer service over 7 work days, it is the worst customer service I have experienced in over 10 years of experiences in this sector, its like they are intentionally ignoring over the complaints I filed against them a while ago, avoid if you can.

After buying a couple models that were fine, I ran into a terrible one. Supposedly it was checked by CGTrader but I highly doubt it as it had many visible errors like huge gaps between polygons, overall very bad topology, dents and bump on an airplane fuselage what should have been a simple cylinder...and so on. You get to know a company's real value when you need something fixed, or refunded,and how that process is handled. They claim to reply to all enquieries within 2-5 business days - well, that has been passed and not only I havent got a refund for the unusable, terrible quality model, I havent even got a reply. Well I guess I lost 14usd - CGTrader and the seller lost at least 20x14 just in this project, because thats how many more low poly planes I need, but certainly wont spend my money here. I understand now why it is a lot cheaper than TS. Edit: I got a reply and a refund after 10+ days...but they also removed my negative review on the terrible product - you should keep in mind when purchasing that sellers can ask CGTrader to simply remove negative ratings

The ugliest experience in online shopping ever, for me. Recently there was a spring sale, i spent couple hours to sort some items for me, I purchased all of those. I downloaded only couple ones, because was very late in the night for me. Next day, when i tried to access cgtrader website again, i got the infamous error CGTRADER TOO MANY REQUESTS. I already sent some days ago message to tech suport, no answer so far... So imagine, buying items, and not able to download them. I strongly advise you to avoid these scammers.

Absolutely dreadful customer service. Every response felt copy-pasted, dismissive, and designed to avoid addressing the actual issues raised. I provided detailed, itemised discrepancies and spent over two weeks trying to get straight answers, only to receive vague corporate deflections about “platform differences” and “acceptable variations.” The creators on the platform may be talented, but CGTrader’s handling of customer disputes is genuinely one of the worst support experiences I’ve had in 30 years of game development.