CerebralReviews of cerebral.com

I’mm honestly disappointed it took me 2 weeks to get an actual appointment . My prescriber was late and I still haven’t got my medicine sent to the pharmacy .

I origionally signed up April 25. Earliest appointment I could get was a week out. Prescriber did not show up for my first schedueld meeting. Took a week to get another appointment. Today's prescriber was great, but told me he had to give me a referral to another prescriber. Earliest available appointment is over 2 weeks out. So, It will be over a month before I can get any actual treatment.

Was seen right away. Felt confident about therapist and doctor. Was prescribed and told to get ahold of them if I had side effects. I did. And was dropped by doctor and told to stop taking meds. Who does that? Battle with suicide daily and told to stop meds immediately and go to er if I needed help.

Fair warning…you have to pay for everything up front before you even know what your options will be. Then, when you realize they don’t offer what you actually need, and you DO NOT EVEN COMPLETE THE ONBOARDING PROCESS, YOU ARE STILL STUCK PAYING FOR SERVICES THAT WILL NEVER BE RENDERED. I have reached out and spoken with their support team and they have been completely inflexible. I’m very surprised by this level of bad service in this day and age. I would not recommend working with them.

I signed up for cerebral under the false impression it was $7 and that they accepted my insurance. After paying I was then told that they do not accept my insurance and I was charged $30. Their online customer service is not helpful at all and your emails are redirected to several other employees who tell you they will get back to you in the next few days. I never met with any of their healthcare professionals and tried to cancel an hour after signing up. They refused to give me a refund. I am very unhappy with how unprofessional they are. UPDATE: I reached out to the email provided by cerebral to try to resolve the situation and they have not responded. I will be reaching out to my state's attorney generals office and suggest the same for everyone.

I was assessed by Monique. She did not have a warm personality with an entitlement aura. She wanted to know about my past to get a better assessment and after 45 mins she then informed me that i do not have ADHD base on one reason and that was a change of lifestyle which she concluded that I Just needed medication adjustment. My meds are for depression and anxiety and i am stabled in that area. I need help with my attention span and per Monique, ADHD was not something I have. I informed her that I need a better reasoning on why she feels that I don't need it base on information i provided her and the only thing she can think of after she said ummmm 5 times was that I became a mom and the stressors was too much and i need to have my meds adjusted. My kids are fully grown lady and you literally took the topic out of the equation! I then challenged her to give that report to my doctor as my doctor was the one concerned that i might have an onset adult ADHD. She dismissed every information i provided her regarding my ADHD and jumped into what she felt was the most significant reason why i don't have it and that was the life change which is 20 years ago. Now she is requesting for me to get my meds adjusted when I was clearly STABLE! I need my money back and this site is not something you could trust. I feel like Monique was there for the money to get her Botox done and pretend to help patients when she is not credential for this position.

Had a very base experience. Was seeking scripts due to shortage of med management-capable psych services in my area. The indicators how often you see a doctor or care counselor are grossly exaggerated. I think I saw the doctor after a couple weeks of scheduling, after the first provider was a no-show. I only spoke with a care counselor twice over several months of use. I did not feel the medications had any affect and reported my constantly worsening condition and new symptoms. I almost lost my life. I asked for referral for more emergent services and asked to cancel as I didn’t feel it was an appropriate level of care. I was immediately locked out of the app despite having more than two weeks left on my subscription, meaning I could have spoken with a provider or counselor for recommendations at least once more. Trying to utilize their No-contact customer service was hell, and they refused to cancel until I had made several requests that it be cancelled immediently instead of a scheduled date they kept setting for 1 day after I would need to pay for a new subscription. You have to cancel by email and there is no way to call anyone by phone. I reported the potential for vulnerable persons to be exploited to my state attorney office regarding both consumer protections and disability advocacy against these kinds of businesses. I hope to see pro-rated the cost of the service I was unable to use after being locked out, but the customer service is genuinely the worst. The service itself does not seem useful, since the providers are unable/unwilling to prescribe a number of medications that can be used for treatment, or are unable to find them at costs that are acceptable since they can’t operate within insurance networks. Despite providing all my information, my insurance I was told couldn’t be used and was made to use a mail order pharamacy that took two weeks to delivery 21 day supplies.

If I could rate less than 1 star I would! Terrible experience. They show no urgency for anything. Money making scam at best!