Average
5,239 reviews
CerebralHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 350 reviews with 4 stars · Clear filters
John Y.
Posted
I took one star off for confusability when working with my therapist and another who basically just prescribes medication. I was waiting in the wrong room and by the time I realized my error, I was too late to start my session. Otherwise, Gauri, my therapist was okay but when that 45 min hit she was out. I was a little annoyed by that but thankfully she is a good listener.
Jennifer
Posted
I really like this service for the care counseling. I have only seen my care provider 2x but she somehow remembered many things I told her previously which shows she really does care and listen. The RX program could be improved upon, I was told they couldn't provide one of my anti-anxiety meds so they have me tapering down and placed me on gabapentin which has helped mainly with sleep/insomnia/nighttime anxiety. It took quite a while to get the initial medication and I had to follow up a few times but once I did it has been refilled consistently for the most part. I would say as far as improvements go, more transparency around medications that Cerebral does/does not prescribe (controlled meds seem to be a no no) and more communication related to the medication refill process. If you are just looking for medication it's probably cheaper to just go to your dr or use your insurance. However I have had a good experience with the counseling so will stick it out for that.
Breana
Posted
Good service, be sure to stay in communication with the team and have your voice heard and they will take care of you. If you are having financial problems, they will help!
Response from Cerebral· Jan 13, 2021
Hi Breana, this is Maddie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to provide a great standard of care to each individual and we want to address any experiences with our service that have been less-than excellent. We understand the importance of getting medications that work for you and getting them on time. While we can’t change the delays with the postal service, we want to make sure we do everything we can to remedy this situation. You can call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon.
Allison
Posted
The doctor I was seeing was awesome, but I moved to a state that wasn’t covered so I couldn’t continue.
Nancy M.
Posted
The quality of therapy itself is great, but I wish there were more plan options, since insurance does not currently cover Cerebral care. The only real therapy plan is for weekly visits at $260 a month out of pocket, and that's extremely hard to afford in pandemic times. I wish Cerebral would do more to get insurance coverage and offer biweekly therapy options at a lower cost.
Connor B.
Posted
Amazing just too pricy considering no insurance and they dont have any financial aid
Lml
Posted
Pretty good service, definitely worth it for uninsured who need affordable access to medications and mental health services. The email and phone contacts usually reach out very promptly for any questions.
Response from Cerebral· Sep 18, 2020
Hi Lml! Your entire Cerebral care team is dedicated to providing you with the best level of care possible, and we strive to make our clients' lives better. If there is any feedback that you can provide us that could make your experience better, please call our phone line or email us at [email protected]. We appreciate your feedback.
leanne
Posted
Helpful and kind. Will continue using this for awhile to come.
Response from Cerebral· Sep 18, 2020
Hi Leanne! Your entire Cerebral care team is dedicated to providing you with the best level of care possible as we strive to make our clients' lives better. If there is any feedback that you can provide us that could improve your experience, please call our phone line or email us at [email protected]. We appreciate your feedback.
