CerebralReviews of cerebral.com

My prescription is late again!!! Why can’t you get this right!!!!! Pls refil escitipram!!!! Micheal Shelton

The prescriber was good. I think that portion was worth the money, but the the therapy side of the plan was a complete waste of time and money. If you have ever been in therapy before, read a self help book, or listened to podcasts, you might find this wasteful. This might be okay for someone who has never tried anything else, but not as a last stitch effort to feel better. It’s been many years, but I remember therapy being uncomfortable and in some ways forcing me to try to get to the root of my problems. The therapist asked me what was going on right now, determined that I hate everything right now and then suggested a grounding exercise. I need a therapist to help me unpack, to figure out why I am continuing to allow the things I am allowing in my life. All I got “was let’s do a grounding exercise.” I was really hopeful, but I need a therapist with a little more experience.

My girlfriend uses this service for her depression. She hasn’t gotten her antidepressants prescription this month and the next one schedule is a month later. That means a month with no antidepressants. She messaged through the “portal” a few days ago with no responses. There is no useful contact information anywhere. The withdraw effects for antidepressants is serious stuff. Hopefully this can be resolved somehow or I’ll take it to court if I have to.

I was very disappointed with my experience. The services may be fine, but I reached out to customer support before joining to confirm that my insurance would be accepted. They told me it would be, and only after I paid for the first month did they come back and tell me that my insurance was not actually accepted. I felt scammed into paying for the first month with the understanding that my insurance would kick in after that, which ended up not being the case.

2.5 months ago I signed up and was given a 7 day supply of something that I told the prescriber wouldn’t work for me. I was given it anyway and then I had to wait almost 45 days for another meeting with a prescriber. I’m no mathematician but a 7 day supply doesn’t last 45 days.

while my prescriber was perfectly professional, she had to be the one to tell me that you folks are no longer able to prescribe the proper medication for an ADHD diagnosis, having lost your license to prescribe stimulants. This feels like I am now paying you for absolutely nothing, and I feel extremely ripped off.

Unless you have money to burn, this service is a GAMBLE: They do not offer refunds under any circumstances. Is your situation asking for a refund a special circumstance? Did you not use their service yet before cancelling? Too bad, because after they have told you there are no refunds, they will BLOCK your email from further support tickets so you can’t say anything else. For mental health, money is important. You NEED money for mental health services and medication. Not only is it bad business practice not to give refunds, it’s dangerous to do this as a mental health service. This is money that could have been used to help in another way and that is taken away if Cerebral doesn’t help or it is not as expected. If this were a good service, they would not have to give so many refunds, and it seems like they already have their protocol down with blocking my email from further discussion about it, which also tells me it must happen a lot. Instead of playing with your mental health, just find something you are confident will work for you.

For people looking to take care of their mental health through an online service, do not try cerebral because I don't want anyone to have the experience I had... The Doctor: The Dr. I saw literally just read off a list of questions, and seemed to be checking yes or no on a form depending on how I responded. I tried to give nuanced answers that would allow her to use her professional judgement but she would often start asking the next question before I finished speaking. And then just smile and nod when she realized she interrupted me but didn't respond or take down any additional notes meaning the rest of what I said wasn't taken into consideration since she had already checked a box. I mean I could have taken an online quiz myself if that's all I wanted. The she wrote me a prescription for an SSRI even though I said I had already tried 4 different ones. It was as if she had decided what to do before she even saw me (maybe because she does the same for every patient) Billing: And THEN they charged me for March even though I cancelled my subscription on Feb 26th. Mind you I had 1 appointment in early February (which I already paid for) and I had ZERO appointments in March. They charged me for March TWO DAYS AFTER they sent confirmation of cancellation. Customer Service: They have apparently instructed their customer service reps not to allow refund cases to be escalated to management. To me that shows they know they're offering poor service and don't want to have to deal with dissatisfied customers themselves. They hoped I wouldn't have the heart to yell at the poor call center lady for something that wasn't her fault and they were right. Its just not fair to anyone. Overall there are better online services out there. I have tried another one that works great and my brother has had a good experience with another. I wont name-drop them here because I don't want this to seem like an advertisement but anyone who needs better options than this feel free to message me. Good Luck everyone!