CerebralReviews of cerebral.com

Terrible company. They will rob you for months, make it impossible to get an appointment, sign you in with a prescriber who can’t help you or fill your medication. They are going down in flames.

The doctors and nurses working for Cerebral finally got me the care I've needed all my life. Now the company's shady practices are leaving me unmedicated again and incredibly depressed and hopeless. I had an excellent experience until this past month. I chose Cerebral because my primary insurance has poor mental health coverage but I had strong reason to believe I should investigate my symptoms. I received prompt appointments with an excellent nurse practitioner and counsellor. They took thorough histories, prescribed me medication cautiously and responsibly, and worked with me to find a dosage that has transformed my everyday life. I'm almost a functioning human now! I never felt pushed to take specific medications or up my dose. However- now the corporate platform has been revealed to be pushing too many medications in an irresponsible way, there are legal suits, and so they will no longer be able to prescribe me stimulants starting in October. Ok, that's terrifying, but I had till October to talk to my providers about alternatives and hassle my insurance to get me in-network care. Then- I couldn't get hold of my provider or make an appointment till way past October. I kept signing in to the app to try and, nothing. Today- they took advantage of their sketchy at-will privacy policy, which I hadn't understood and to the extent I did thought it would be worth it to finally acquire desperately needed care. We received emails that they are changing the policy, and signing into the Service or just continuing to use the Service is an acceptance of the change. The updated policy, including cookies about all our internet and social media use, is the most predatory thing I've ever seen. This mental health app knows so much about us, and is apparently already selling all of that or preparing to when it goes bankrupt for its crimes. So- I'm having to cancel as quickly as possible to try to protect my data. No tapering of my medication, no opportunity to get advice from my providers, no way to get diagnosis paperwork from them without endangering my privacy and wallet further. They attracted vulnerable people in need of medical care, misdiagnosed some people, accurately diagnosed some of us and finally got us care, then screwed absolutely all of us. Hopefully the management rots in jail.

This company preys upon people who are trying to improve their mental health. I was excited to start therapy and do it from the comfort of my home. I signed up in Dec. 2021 and had one therapy session which was solely centered around medications, not about me. I decided to give it a month and try it out. I didn’t notice any difference being on the medications, but you have to make an appointment each month to keep up with the meds and I thought maybe it takes time to work so when I went to make an appointment for the next month there was no availability. So not only was I paying $85 for the month and not getting the service, I also couldn’t continue the medication. I decided it was time to cancel but there is nowhere on the app or website to cancel. I tried to call, and all you can get is a machine, I couldn’t talk to anyone. I finally found that you have to email them to cancel your subscription. Which I did, and never received a reply. They of course continued to charge me for 5 months, and I never would get a reply when emailing them. I finally cancelled my debit card to try to get them to stop charging me, which still didn’t work! I finally emailed them again telling them that I had reported them to the better business bureau and that I would be contacting an attorney next if they still refuse to cancel my subscription. They emailed me back 10 minutes later on a Sunday at 7p on Memorial Day weekend. If they are responding to me on a holiday weekend, they obviously read my previous emails to cancel and chose to ignore them. This is DISGUSTING, I feel taken advantage of by trying to improve my mental health and better myself. This has been such a hassle and I couldn’t believe a company could be this awful. I wouldn’t recommend this company to anyone, ever.

HORRIBLE !! Have been trying to get a refill of my antidepressant THEY prescribed days before I ran out ; now 2 days without med. ridiculous that I have called and called and messaged and NO ONE WILL HELP ! And they charge 85$ a month to be able to “ chat” with your dr - ha- that is a total JOKE! But going cold turkey off your meds because they won’t call the refill in or respond to my texts- SOMEONE THERE SHOULD BE HELD ACCOUNTABLE !!!

This company gave me so much trouble while using their service. I never spoke to a single counselor while paying for their service. I would schedule appointments and they would get cancelled the day of or while I'm waiting for the session to begin. All messages received felt scripted or automated. The medical prescriber talks to you for about 4 minutes before writing you some random medication and charges you 75 dollars. When asking customer service about the issues I have been happening, they said there was nothing they could do because there was no record of these things happening and there was no record of me calling support even though I called them a dozen times about this issue. I had to call and write them for 2 weeks before they claimed they would give me a 30% refund. That also was a lie and I never received my refund. This company does not care about your mental health and is primarily profit driven. If you enjoy wasting time and money cerebral is perfect for you. EDIT: There is nothing that cerebral can do to get me to change my review. It was literally the worst introduction to mental health treatment I could have possibly had.

These ppl are horrible. Lost prescriptions. Failure to call in refills. Inconsistent responses to VERY SIMPLE email requests and messages. Don't bother.

No one showed up for the appointment.

Fraudulent application process. They take your money without any services rendered. Their TOC is very sketchy and only provides a meager “refund” that’s a fraction of your cost when they admit no services were provided. Lots of people are canceling and asking for refunds because they know how to site their fine print.