CerebralReviews of cerebral.com

Slow response, their team doesn’t even care about you they just want your money. They’ve missed my refills so many time. First prescriber just quit without a word and no one even told me. I am paying 85 dollars for medication only. Don’t bother with cerebral, get a real psychiatrist instead.

My son signed up for Cerebral services in early May. He was prescribed a medication. Initial prescription for 1 month with 2 refills monthly for a total of 3 months regimen. (1) While his care plan indicated he was to take 45 mg of the medication, the prescription that was sent to the pharmacy was for 25 mg. As a result, we did not see any beneficial effects of the medication since the wrong dosage was sent to the pharmacy. (2) Although the prescription was to be refilled monthly and DELIVERED TO OUR DOOR according to their website, no such delivery occurred. Instead of delivering the medication per their website or simply sending the refill prescription to the pharmacy, he was given an appointment with a prescriber on 6/13/22 - MORE THAN A WEEK after he ran out of his medication. He was told the prescriber would send the refill prescription after the appointment. It was bad enough they did not deliver the monthly medication, their attitude towards what would happen to my son for more than a week without medication was that of total indifference and irresponsibility. Multiple emails to their careteam got the same careless response - that they could not do anything and my son would have to wait until 6/13/22 for his medication even though they did not deliver the medication as they were supposed to. They had no answer to what would happen to my son for more than a week without medication. No answer to their false claims on their website about monthly medication delivery. They even suggested that my son go to a hospital emergency room for a prescription. He should not have to - not for a simple refill which should have been done automatically by Cerebral to begin with since they are the ones who prescribed the medication. Irresponsible and indifferent - Cerebral just did not care!! How can anyone trust them?

Used it for 4 months and it seems like a scam to me. I got charged the 17th and canceled the 19th and didn't use their services of course they won't refund. Response times were a day or two whenever I reached out on chat. They messed up prescriptions multiple times. Over an hour wait if you call in.

They steal your money and prey on vulnerable people. They are an awful company. It’s disgusting.

Absolute scam! After filling out the initial online survey and subscribing to the service, I was told that I am not a candidate for telemedicine. The system prompted me to a link where I could request a refund but that link is telling me they don’t provide refunds! Who charges for a service that they can’t provide?! After a week of back and forth (seriously more than 20 emails) they are offering me a $9 refund. Seriously? If I ordered a pair of shoes off the internet but they didn’t have my size they wouldn’t give me a partial credit because they had the shoes in a different size than I needed. This company is preying on people with mental illness and stealing their money. BEWARE!!

I thought the care providers were pretty good at what they did but the billing was an absolute nightmare for me. My diagnosis and medication were confirmed by the Psychiatrist I switched to so that part was good. The billing and plans were a nightmare though. I switched plans at one point and lost access to the higher cost services I had all ready paid for two weeks before the next billing period. Then after that I lost access to my ability to change plans, cancel my service etc. I continued with them for two months after that, however I had to reach out to customer service to cancel my subscription. After it was cancelled and I had a new provider I was still charged for the next month. Based on my experience if you can use another service I would avoid cerebral. If its you're only option its better than nothing.

I had great experience in the beginning, but then quickly lost communication with my care counselor, and after leaving messages, that we're answered with sorry? I have been without pm medicine for over 2 weeks, and it's been a full week that I've completely been out of medication? I think the staff has been great and always very responsive, unfortunately it sure seems like they don't have enough care providers for the amount of patients they're taking money from? Because I certainly have not gotten the service I paid for?

Please don't use Cerebral, especially if you're struggling with mental health! They toss patients from one provider/therapist to another, sometimes preventing you from getting access to your medication. Everything is extremely disorganized (from appointments to therapists, etc.) and you will likely have a different therapist each time, so there's zero consistency. You'll spend each session telling each new therapist about your situation, and there's no time for them to help you or build on any sort of progress. It's an absolute scam. Would NOT recommend!