CerebralReviews of cerebral.com

Have been waiting 4 days to get a renewal on two rx. They can't get a response from any of their perscribers, and they can't get a response from my prescriber.

I never received any services. They told me that I am unable to be prescribed medication and that I should be more than entitled to a refund. However the support team is very predatory. They do not allow you to get a refund even if you never received any service. They bill you again even after the 30 dollar trial period and they will not give you a full refund. They will offer you a 75% refund and they will not stop auto billing you. They charged me 30 dollars, offered me a 75% refund for the 85 usd charge, and they billed me for 85 usd again. I told that I had wanted a refund since the first month. They bill me for 3 months, I advise you to call your credit card company to dispute these charges.

I was a Cerebral patient for around a year. In that time, I was shuttled around from provider to provider, never kept informed on changes or updates until I asked, and each provider I dealt with was awful. They all had the same responses, nothing helpful, and I felt like I was wasting my money. The last straw happened when they changed my prescriber from the ONLY person who ever seemed to care about me without my knowledge or consent, to a person that had a background that was heavily triggering for me. I had to call and spend almost an hour on the phone getting that fixed. 0/10, would not recommend. Invest your mental healthcare dollars in someone who actually cares about their clients.

I decided to sign up for Cerebral while waiting for a referral for a local doctor. At first I was pleased with the ease of scheduling and the availability of several medical professionals. I was assuming that since this business seems to cater to diagnosing ADHD in adults, that I would be screened for that. I felt like all the nurse practitioner asked were some generalized questions. They then told me that one of the medications I was already on is used to treat ADHD, and effectively referred me back to my primary. After this non-helpful session, I cancelled my other appointment set up with a counselor/therapist, and decided to cancel my whole account. I started that process back at the end of March. They attempted to collect the next month's subscription payment, weeks after I initiated the cancellation. I told my cc company that it was fraud and to not put the transaction through, and had my account number changed. After this happened, they tried at least 10 times over the past few months (it's now June) to charge my account. I replied to about every other one of those attempts telling them to stop trying to charge me, to which they'd reply that they were cancelling the account. I have received several "cancellation has been scheduled successfully" emails from 2 -3 different customer service people throughout this time. I would not recommend this company, due to the lack of thoroughness with my initial appointment, and the disregard for my cancellation request over several months.

Had a scheduled appointment today and the doctor ghosted me. Coming out and talking about my mental health issues is a big deal for me and to not be seen by the doctor at the scheduled time makes me feel not important and like reaching out isn't worth it. Wish they took this more seriously

So I have loved my experience so far and love my providers and support team; however, I’m giving one star because of the recent changes regarding prescriptions of controlled substances. As someone with anxiety, this app was truly a gift because my anxiety and apparent ADHD have been barriers to me taking the time to seek out in person assistance. I’m finally feeling like some of this is falling into place with the work I’ve done with these providers and now i feel as though the rug is being pulled out from under me. I will likely be ending my membership as soon as I set up in person services. This has been disappointing.

A growing startup with growing pains. For the quality of service and the kinks, it seems overpriced to me. I’ve had issues getting access to medication refills and medication being received on time. I don’t always get a follow up to questions or timely responses. So far, I’ve had to re-calibrate once because I was without medication for too long I had to start over. The counselor I got second is super amazing, my proscriber as well. Customer care, when responsive, is kind too and helpful. The company has grown so much so fast that I think in time it’ll be better, but it’s hard to live through because of the up/down with medication adding to the anxiety I’m seeking help with. :)

WORST APP EVER! first off, the “therapist” kept trying to push antidepressants on me when i specifically told her, they have an opposite effect on me and make me suicidal because I DONT HAVE DEPRESSION!!! she pushed it 3 times !!!! i told her to cancel my subscription. she said she did … they tried charging my account 10 times!!!! i emailed them each time asking nicely at first to cancel. then they said they had to ask the canceling team to do it and they will let me know ! then they said they canceled it and AGAIN tried charging me !!! i’m so beyond frustrated and annoyed i must have emailed them 8 times. still not canceled, even though when i try and open the app it says “you no longer have a subscription, to restart subscription continue to log in” wtfffff. Do not do this, save yourself the trouble.