CerebralReviews of cerebral.com

extremely slow to get anything done. prescribers are so rushed you get real bad service and meds that dont work mainly because they dont listen to you too busy jumping to the next 15m appointment ( absolutely ridiculous). a waste of money and time!!!!!!!!!!!!!!

Fraud. They will keep you on a recurring subscription forever.

my experience has been awful so far.

The worst customer service I have ever experienced. Many technical issues. A therapist that just did not show up to our first appointment. The only way you can change counselors is if you call. There are long hold times and no one, with the exception of Amy T, know what they are doing. I am so upset as I was really looking forward to using them. Beware it is impossible to change counselors. I have spent close to 4 hours dealing with this. There are no supervisors to talk to and they use overseas people that make it difficult to comminicate.

Psychiatrist and psychologist are fantastic. Prescription service is horrific. You cannot request an urgent prescription without it taking 2 days, than another 2 days, than phone calls stating urgency. Unacceptable when dealing with mental health!!! Daughter had prescription stolen. Email sent to case manager on Thursday at Cerebral stating "off medication and urgent medication required called into local pharmacy to carry over until receipt of mailed prescription". Daughter hadn't slept for 3 days due to racing mind. Monday I contacted cerebral via multiple phone and emails stating urgent request and why. Email received back "in the mail and will take 3 days." This is a response to an urgent request vs. Calling a partial script to a local pharmacy??? Response is similar to being placed on hold after calling 911. Shame on you!! Shame on your lack of compassion as to mental impact when you ignore a noted urgent request. Shame on you for your broken system between email and phone calls logged non interactive between cystomer service reps. Shame on the inexperienced phone call staff with no capability with urgency!

Beware of changing of prices after signing up, false advertising that they have qualified licensed staff, medical breaches including not providing a professional evaluation and charging for a full session while providing approximately half a session They advertise board certified psychiatrist, physicians, etc and then the only options i was given for treatment were social workers . They are very good at gaining ypur trust and then pulling a switch and bait. On the cost side i signed up under 1 rate and then 2 days later was told my rate was wrong and it would be going up ro the "correct " rate ( even after i showed them that is not what i was told). The customer care person said too bad, went into my account, changed the rate ( increase of almost $90) and told me i would have To follow their cancelation policy I would not be able to cancel early despite the problem.

I signed up for Cerebral to get monthly therapy and talk to a doctor about medication. I was told that my psychologist would be able to provide my probation officer with an email confirming we had a monthly appointment. During my counseling session the counselor promise to email my probation officer within 24 hours. A week after, said appointment, I got a message saying she did not and would not email my probation officer which put me in violation of my probation. She also discriminated against me by saying that she couldn’t see people who were mandated by the court. I’m not mandated to any specific type of counseling. I just have to inform my probation officer of whatever services I choose to get. I want my money back. I’m at risk of violating my probation because you all want fulfill your end of an agreement we made. This is outrageous and it’s discriminatory. Just because I’m on probation doesn’t mean that I don’t need help like anyone else.

MATTHEW TRUEBE, who was hired in February 2021 as vice president of product and engineering, accused the company of trying to “cheat” him and other employees out of stock options. Truebe says he was fired from the mental health startup Cerebral in retaliation for speaking up about unlawful and unethical business practices, including overprescribing ADHD medications and failing to report patient breaches.