Average
5,239 reviews
CerebralHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 1,068 reviews with 1 star · Clear filters
Jennifer D.
Posted
Therapist never showed up. This is not helpful at all.
Response from Cerebral· Jul 27, 2022
Thank you for taking the time to share your review with us, Jennifer. We are disappointed to hear this and apologize for your negative experience. We would appreciate the chance to turn your experience around and look into this further. Please let reach out to [email protected] so that we can connect further.
Christian T.
Posted
I get a kick that on each response they advise to contact their customer care support email, but I've been trying to get an insurance issue resolved for over two months and nothing. Cerebral was paid twice (by me and then by my insurance), but they refuse to process a refund. Never again will I trust my mental health to a bunch of thiefs.
Response from Cerebral· Jul 22, 2022
Thank you for sharing your experience, Christian. We are sorry to hear that there has been some confusion with your insurance payor. For our clients with in-network insurance, there is a $29 subscription fee plus any applicable insurance copays/coinsurance costs. We hope that helps clear up any confusion however, if you do have any questions, please feel free to contact [email protected]. We would be happy to support you however we can.
JP
Posted
They have some really lovely doctors hence 2 stars instead of 1. Still .. they seem to come and go a lot. I think I've seen 5 or 6 different people in 2 years so do not expect consistency. I keep running into various problems though especially around the policy that they will not write my prescriptions with any refills on them. If there is any issue getting the new prescription it can be an emergency if you have any kind of meds where you cannot miss days. I've had 3 or 4 such issues now. If you have mental health issues that can make planning, consistency, and organization more difficult then beware of using this service because not ever having refills ready so easily creates a medication emergency. I would only recommend Cerebral as a last resort if you can't find some one local and then only as a bridge to when you have someone consistent available. *** addition to this review 8/11/22 I was informed recently by the phone rep that they move you to the bottom of the list to respond to your message if you send multiple messages without having received a response. In other words, if you try repeatedly to reach them because you haven't heard back yet they deprioritize responding to you. Thus I am changing from 2 stars to 1 because that is truly horrible policy and patient care. The people who are trying hardest to get their attention for help from their care team are systematically being ignored.
Response from Cerebral· Jul 21, 2022
Thank you for sharing your feedback, JP. We value your honest feedback and appreciate you giving Cerebral a try. We are so sorry to hear that you faced these difficulties during your time with Cerebral. If you are needing additional support, please email [email protected] so we can connect.
Janet B.
Posted
The. Worst. First prescriber didn't know the Cerebral rules. Questions from her were terse. She left. Second prescriber wasn't qualified. Took more than a month to get a prescription. Hard to schedule. Uninformed support staff. Literally everything was difficult.
Response from Cerebral· Jul 21, 2022
Thank you for taking the time to share your feedback, Janet. We're sorry to learn that your Cerebral experience has been less than satisfactory, and we'd like to look into these issues further for you. If you're comfortable, you can reach out to us at [email protected] so we can connect.
Beth S.
Posted
All of the doctors I dealt with were great, but this is the worst customer service and back office for any medical provider service in my life. They claim to take insurance but don't submit claims and dont have anyone to answer questions. If you pay with your FSA or HSA and need an EOB to submit it will take weeks of back and forth and an executive escalation to get it. If you're going to Cerebral it's because you have mental health needs and trust me they'll just make it worse with the frustration they cause.
Response from Cerebral· Jul 20, 2022
Thank you for taking the time to share your feedback, Beth. We are sorry to hear that you have faced difficulty with your insurance and Cerebral plan. We understand your frustration here and would appreciate the chance to look into this further. Please feel free to email our support team at [email protected] to connect.
Heather
Posted
Making an appointment with my prescriber is not easy. My active medications are not listed even though I have a prescription. This is dangerous to people who need help because it's already hard enough to come this far.
Response from Cerebral· Jul 20, 2022
Thank you for taking the time to share your feedback with us, Heather. We are sorry to hear that you may have been having difficulty scheduling with your prescriber. We would be happy to support you here and get you scheduled with your care team. Please reach out to [email protected] so we can connect.
Stephen S.
Posted
After over a month, they never even got me set up with an appointment to start meds, so I called and cancelled. Didn’t pay close enough attention to my credit card and it turns out that they never cancelled my account, and charged me 8 months straight without texting or emailing me…
Response from Cerebral· Jul 18, 2022
Thank you for taking the time to share your feedback, Stephen. We are sorry to hear that you faced some difficulty with the service and understand your frustration. We would appreciate the chance to support you here. If you are needing support cancelling, please don't hesitate to reach out to [email protected].
Markos K.
Posted
Not a good start- I scheduled my initial review to meet with a clinician using their scheduling tool. There were multiple warnings about being charged for a no show yet the provider never showed. I was in the digital waiting room for about 40 minutes before just giving up. UPDATED:: Then they responded to the Trust Pilot review by calling me CASEY..... Who is Casey? My real name is clearly listed on this review.... 07/17/22 UPDATED: I rescheduled my initial appointment - the clinician (A. Eason, APRN) never showed up AGAIN. If I missed an appointment they would charge me $30, but when they miss initial appointments, not once but twice they ask you to reschedule. I want a refund. The most valuable thing a person has is their time and I am unwilling to spend another 30 mminutes in an empty waiting room and pay for it too.
Response from Cerebral· Jul 14, 2022
Thank you for taking the time to share your feedback with us, Casey. We are sorry to hear that you have had a negative experience with Cerebral. We would appreciate learning more about your experience so we can address any issues you have faced. Please feel free to connect with us further by emailing [email protected].
