CerebralReviews of cerebral.com

I had a great experience with this app and the people that I interacted with during my time there. My only reason for not giving 5 stars is the price. I believe mental health is priceless, but being offered a lower price after asking to be taken out of services did not rub me the right way

I recently moved to a new state and my doctor was not able to prescribe me medication in the new state. I knew it would be a while before I got settled down and get new insurance and find a new doctor to manage my medication, so I signed up for Cerebral. Great for getting a prescription without having to step foot in a doctor's office, but I wouldnt count on this service for counseling/therapy. I really loved my first care counselor, but she would often complain about things happening within the company, and shortly after she quit. My care team got shuffled around several times which made any counseling/personal care ineffective, but again, I was just looking at this service as a way to get a prescription and not much more. The app/emailing is a bit buggy, but easily over looked. Overall, I am satisfied and thankful I was able to use their services during this transition in my life.

I've been working with Michelle to help coordinate my appointments and she has been an absolute pleasure and incredibly responsive. She's also super proactive about reaching out to me when new appointments open up that may work better for my schedule. If this rating was on Michelle alone it would be 5/5. Unfortunately, since this is a holistic review of Cerebral, I bumped it down to 4/5. I've been having some difficulties navigating the platform and some tech issues with getting my account set up and with uploading rx images. Michelle helped and fixed both of these after we chatted on the phone. The prescribers also tend to be booked up so it can be hard to get in with appointments unless they're done far in advance. Otherwise, so far so good.

I have had nothing but great experiences with my prescriber and my counselor. After 4 sessions I am feeling so much better and I know my friends and family see the improvements as well. I would love to give 5 stars, but I really wish they offered more than just one 30 min session per month. I love my counselor and she is super easy to talk to, just wish I had more time with her. Other than that, I am grateful to Cerebral for offering this super easy form of mental health treatment.

An amazing service for people like me who need affordable mental health care they truly do take care of you and make sure to get the best for your experience. My only criticism is i wish there were more than one monthly check in with your care counselor or longer sessions there's so much that goes on I cant update my counselor on everything in such little time. All in all i love cerebral it has made my life better and fhe people around me have noticed. cerebral makes me feel like My team truly does care about me and always strive for the best experience.

Cerebral physicians and clinicians are great. I realize there are several different departments, the regulations department does nit communicate. I went to online care, the save money and exposure. I was clear and upfront what my medication were. I was told Modafinil could not be prescribed. But to check back as this was a drug being reviewed. 5-6 months later I was canceling due to paying my primary physician, and Cerebral. Cerebral told me they could prescribe the medication. They did is one month, the next month i was told that was against the rules and they could not prescribe it anymore. Which is fine, why did you tell me 4 days after i ran out. The scheduling part of the app, never worked fir physician visit, making it a pain to make visits. They also won't let you schedule a few months out. I am sure in the future all these little things can be worked out.

I was in a really bad place in my life when I looked into cerebral. I'd tried other apps and other therapy services online and in person, but this one by far was the best for me. They hooked me up with a trained psychiatrist and counselor right away! And they've both been really great to me and I'm thankful for this service. It's pretty affordable for me to. I'd recommend this for anyone with social anxiety as well cause it's all online and they make it very convenient for you.

I finally called, instead of sending emails, and was able to speak with a lovely, professional and caring representative who resolved my issue with the refund/inability to register and seemed sincerely interested in my mental health and well-being.