CerebralReviews of cerebral.com

Everyone who I've met through cerebral has been very kind and understanding. They actually listen and look for grand solutions to the issues I suggest

The medication and the interactions with my prescriber and counselor have been incredibly helpful with getting my anxiety under control and have completely obliterated my depression. However, 4 instead of 5 stars because the site is not very user-friendly. Scheduling my next appointments is a constant pain in the rear, even if I am helped every time I reach out. It shouldn't take direct help each time, the app should enable it. This was the one area BetterHelp was better at. However, I will stick with this program unless I cannot because I believe it is really helping me and others.

I love talking to my therapist Tiffany. I'm just a bit disappointed that I can't get prescriptions in GA.

Once I was matched with a permanent prescriber and counselor things started getting great and have stayed great! And it remains a wonderful, necessary, and integral step in my mental health care routine. One I honestly can't see myself without now. Another plus is the convenience of meeting over the phone at almost any hour and day. Far more availability than traditional mental health services. I do have some criticisms. I was sent a few emails saying sorry to see me go as if I'd canceled service but I had not. My appointments kept being canceled with no open slots to reschedule leading to lots of back and forth to find me appointments. More often than not this happened at the end of my monthly prescription so I was worried I'd have a laps in treatment. Both people I was originally matched with left Cerebral and only told me after the last sessions. I would have felt more comfortable had they mentioned it before the last session began. I was then matched with 2 people who I really like but I'm still a bit concerned they will be switched with no warning like last time. Then there's a negative public perception of Cerebral that is damaging to my sense of security that they will remain in business. Obviously if there is such a large backlash on social media such as TikTok (where I'd found their ad) they really have some work to do to fix this. I'd suggest listening to the complaints and addressing them with actual changes to the business model. In conclusion, 4 stars because I feel 3000% better able to function at work and outside of work than I ever have in my life. Thank you so much Cerebral. But, they've got some work to do to become a five star business. All and all I'm going to be sticking with them.

I wish the non-prescription counselling was slightly more affordable but I love my counselor and cerebral has been wonderful.

I'm 98% thrilled with Cerebral. I love the online platform and how easy it is to contact my care team. The Care Counselor option is ideal for me - very focused on improving the present and future with concrete, useful skills. Scheduling appointments is a breeze and I love being able to do all of this from home at convenient hours that don't affect my work schedule. My only complaint is that it should've been clear from the start that psychiatrists are limited to prescribing one controlled substance per patient. I completely understand this rule, but I was previously on two and finding out that the med change was permanent on the third visit was unexpected and unappreciated. The alternative medication is working decently so ultimately it's not a big deal, probably even a good thing. However, knowing upfront that I would be forced to change my medications that had been working well for me long-term would definitely have affected my decision to switch to Cerebral.

Great support and service though there were technical issues with setting appointments.

UPDATE: Cerebral quickly fixed the matter and got me in for an appointment today and refunded the extra charge they asked for me to use my account. Thank you! So confused WHY Cerebral deactivated my account without any notice because I just paid my bill for my Cerebral and discovered when logging to my account this morning to double check my prescriber appointment today that my account has been deactivated and all of my patient history erased when I was supposed to be scheduled today with my prescriber. I desperately need to see her today like I had scheduled, I missed work today for this and this is so unbelievable unprofessional to do to me the day of my appointment with my prescriber. To completely deactivate and erase/cancel my prescriptions/appointments/care coordinator messages when I am having a mental health crisis is beyond cruel and terrible to do to someone. I am depending on this health care that I pay you guys $85 a month for and for you to cancel my account the DAY of my appointment is so unprofessional. No warning, no notice, Cerebral just cancelled my account without any notification that there was any issue. Please explain why my appointments/prescriptions/messages and account were deleted without a warning or reason the exact date of my one appointment I missed work for today. Please refund all of my money if you're not going to restore my appointment for today. I paid for this month already and for you guys to deactive my account after I paid, is theft. Literally yesterday everything was fine and I was told my boss I am missing work today for my appointment and then I login this morning only to see my entire account/message history/appointments/prescriptions had ALL been deleted and canceled. I struggle so deeply with mental health issues and my prescriber was helping until I woke up to this nightmare. How horrible to treat a customer who pays top dollar and has mental problems.