CerebralReviews of cerebral.com

They put in fine print when you sign their terms and agreements, they will charge you 200 with no warning. Beware they don't care, literally told me to figure it out. Go to a primary care Dr. Don't mess with this online stuff

Horrible customer service. In fact there is none. You have to email to stop service so did that. After three attempts they still kept charging me. They also do t have a Google review which is a big red flag.

I absolutely loved my care counselor and my prescriber. Cerebral let them both go in their recent mass firing and I was randomly reassigned to counselors I did not pick. I will not continue to subscribe to a company that thinks so little of their employees and my personal choice.

Care “Coordinators” are generally not very attentive. Also, just read up on the recent news about this company. Pure evil. Just like the Sacklers. Just google “cerebral under investigation” to read about their prescribing practices. We need sociopaths out of politics and most DEFINITELY out of mental healthcare.

I have been trying for days to get a refill on my medication and have been told that they have no idea why they haven’t been sent to the pharmacy. The support people also told me that they haven’t heard back from either my prescriber or sub prescriber. Then I read in reviews that their people have been laid off without notice to patients. This is bordering on negligence and they need to respond ASAP. I have tried all avenues through their site, phone and email. I’m hoping putting reviews out will finally get me some results.

I was a patient for 9 months. They laid off my counselor (and many others) with no notice to patients. Removed the program that was helping, raised prices while removing mental health counseling services. Terrible. No notice given to patients. It is abundantly clear this company does not care for the mental health of its patients, only it’s bottom line. Everything about how this change and layoff was handled screams a demonstration of how little this company actually cares about mental health of the people who trusted them for care. Absolutely do not recommend. Do not support such callous disregard for patients.

I've given Cerebral 2 chances. 1. My initial experience ended in cancellation. I was billed for months I was unable to receive any kind of care due to scheduling availability and poor organization on their part. I was able to wrangle a refund. 2. I reactivated my subscription almost a year later and went in knowing better this time about how it worked. They improved their scheduling process. I had great experiences! Both prescriber and counselor were knowledgeable and encouraging. I was in a good place at last. Then my counselor was laid off. It was a shock. She kindly relayed to me my progress and gave recommendations for continuation of care. But I don't think Cerebral deserves my continued financial contribution. You've left your wonderful employees and patients-in-need at a complete loss right before the holidays. Forming a working relationship with a counselor can be a challenging and vulnerable process. Then suddenly it's been severed. How can you expect anyone not to cancel their accounts after abruptly dropping the service? Counselors are individuals and so clearly not "one-size-fits-all", interchangeable, or expendable assets! Why would I go through the trouble and risk of only potentially finding someone else I mesh with who you haven't laid off (yet)? Just to start all over. Why would you put your vulnerable patients through that? Cerebral had such great potential. If only they stayed true to their mission instead of becoming another money-hungry, disingenuous, cliché.

Scam company. Provider no call no showed my appointment and they’ve charged me almost $200 already for providing zero services.