CerebralReviews of cerebral.com

Response from Cerebral· Mar 18, 2022

Hi there, thanks for sharing your feedback. I'd be interested to see what may have caused an interruption in your care here and do what I can to support you through this. Would you mind reaching out to [email protected] so that we can connect further? All the best, Stefanie Cerebral Coordinator

Response from Cerebral· Mar 18, 2022

Hi there, we want to thank you for writing in with this feedback. I'm so sorry to hear that you've been facing these issues and can understand how it would cause a great deal of frustration on your end. Would you mind e-mailing in to [email protected] so that we can investigate this further for you? We'd like to do what we can to improve your experience here at Cerebral and appreciate you taking the time to share these concerns with us. Kind regards, Stefanie Cerebral Coordinator

Response from Cerebral· Mar 14, 2022

Hi there, It is disappointing to hear that you have not been completely satisfied with your care, and I truly regret to hear that we were not able to best support you in the way you needed. In any event, I do sincerely appreciate your sharing, and I would like to learn more about your experience and see if there is anything I may be able to do to assist. Please contact me at [email protected]. Kindly, Stefanie Cerebral Coordinator

Response from Cerebral· Mar 14, 2022

Hello, thank you for taking the time to share this feedback. I am so sorry to hear that you did not receive satisfactory care and for any distress this may have caused you personally. I would like to see if there is anything I can do to help. Please feel free to email at [email protected] and ask for me directly. If there is anything I can do to help repair the situation, I am happy to assist. Kindly, Stefanie Cerebral Coordinator

Response from Cerebral· Mar 9, 2022

Thank you for taking the time to share your experience and your feedback. I am sorry to hear there were some bumps in your care including availability and medication delays. I understand the concern here and would appreciate the chance to step in and see what I can do to help. I will be reaching out privately but you can also contact me by emailing [email protected]. Speak soon! All the best, Meagan Care Coordinator

Response from Cerebral· Mar 8, 2022

Thank you for taking the time to share your experience. I am sorry to hear that you did not feel supported by the service and that Cerebral may not have been a good fit for you. I would be happy to support you if you are needing assistance. You can contact [email protected] if you are needing further support here. All the best, Meagan Care Coordinator

Response from Cerebral· Mar 8, 2022

Thank you for taking the time to share your experience, Jennifer. I am disappointed to hear that you were unable to meet with your counselor and the appointments kept moving. I can understand how disappointing that would be. I would be happy to assist you here and make this right. You can directly reach out to me by contacting [email protected]. All the best, Meagan Care Coordinator

Response from Cerebral· Mar 7, 2022

Hi there, we appreciate you taking the time to share your helpful feedback. I'm sincerely sorry to hear about a discrepancy with your medication and can understand your disappointment if you and your care team were not on the same page. I'd like to reassure that we do absolutely have the well-being of our clients placed as our top priority. Please feel free to contact me. I would like to do what I can to mend the situation. I can be reached at [email protected] by asking for me by name. You may also respond to TrustPilot's request for more information and we'll be sure to reach out. Kind regards, Stefanie Cerebral Coordinator