CerebralReviews of cerebral.com

My prescriber has just not shown up to two appointments in a row with ZERO communication, but my counselor is lovely and I appreciate her trying to help with the situation but nothing is being fixed

If you need medication It won’t work for you.

The therapy is awesome when not being rescheduled frequently, however it’s like Hotel California. I have asked 3 times to cancel my subscription and I’m still being charged.

It could almost get a three because they managed to hire good people, but I reckon good people don’t stick around. I signed up in February not realizing I was receiving a fat discount, so I really tried to change my package so I could afford it the next month. Someone did it for me over the phone but then I spent the next five weeks following up for a refund. My first provider also left so my second appointment with was with someone new (who was wonderful) but didn’t have my prescription (and wouldn’t admit it.) I had to reach out to the care provider to get my refill and it took several days. Thankfully I asked ahead of time so I didn’t run out of medication. I literally wrote customer service six times in five weeks - the last person I wrote asked me “to patiently wait 24 to 48 hours” seven days later I wrote them again still not having had an answer. (They finally wrote saying I can’t be given a refund.) It should not be this hard to navigate, and customer service is usually indicative of where the priorities are for a company. Cerebral is clearly only focused on profit, which will cost them in the long run. I’m switching as soon as I find an in person provider.

I had one initial therapy session - the person doing medication diagnostic/intake and the therapist were good, which is why I have an extra star. But overall the app is not worth using - it took 25 days to cancel my account after I was overcharged. The customer care team has absolutely no clue how to do anything - finally they sent me a cancellation form - they are obviously just hoping people will forget so they can run through billing more and keep overchraging. The app is a f***ing scam

Bad service too many switching providers med late hurt me worse then not being on them

It has been frustrating working with Cerebral as I have been constantly changed from prescriber to prescriber. In less than six months I was assigned to 11 different prescribers. I had meetings with 6 of them. One of them I only met once. Every time I met with a new one, we had to retell our story and answer the same questions. I get that a new person needs to hear for themselves. But this has been a huge disappointment.

I've been with Cerebral for 6 months now on their all inclusive plan of therapy, care coordinator and medication. I've also used other telehealth programs for mental health so this is my overall opinion and experience. Pros: I've had 2 therapists. Both have been amazing and extremely helpful with helping me to manage my mental health issues. Honestly the best therapists I've ever had. I had a mental health emergency during this time that started during my time with the 1st therapist and care was continued through the remainder of the emergency with the 2nd. I don't know how I would have gotten through it without them. I've also had 2 prescribers. My 2nd one is very professional and attentive. My medications have been helpful. I wish that I could give 5 stars based on this Cons: The entire reason for the 2 stars is the experience I had with my 1st prescriber and the cerebral platform during my mental health crisis. My first prescriber was rude, inattentive and seriously lacked communication. My 1st therapist recommended taking time off of work. The prescriber is the only person that can sign FMLA paperwork. Despite checking back every week, it took her 2 months to sign the paperwork. The therapists, care coordinator, and support channels all tried contacting her for the paperwork to no avail. After the FMLA paperwork was "partially" signed, ,my time off of work was protected as a qualified medical event and should have been paid by short term disability and my job would have covered the remainder of my salary 100% after receiving the state payout letter. Unfortuneately, my prescriber refused to fill out the 1 form that would have allowed me to be paid even though the form was just asking for the same exact information from FMLA. Cerebral said that signing the form was at her discretion and recommended my primary sign it. My primary doctor wouldn't sign it because she isn't the one that took me off of work. I was off of work for 3 months, completely unpaid until work accommodations could be made. Luckily, I had savings but the last month was extremely stressful financially. Most people don't have savings like I did and that type of situation would be unimaginable when you're already having a mental health crisis. Instead of it being a totally healing experience, now that I am back at work, I am digging myself out of a hole of debt incurred from having to take the time off. My 1st prescriber left the company and never signed the 1 form that I needed Since I was under Cerebral's care for the entire ordeal and all nurse practitioners should be working under a licensed doctor, someone should have been able to sign my form. Cerebral took me off, I was under their care and this should not have happened. What should have been a 5 star platform turned into 2 stars while I had a qualified medical emergency. I've been directed to try to sue but I know they would cover their butts with the "at the prescriber's discretion" subtext. I was not expecting to have a medical emergency and had that not happened, I would have been satisfied with their services. So use this platform at your own risk