CPR Cell Phone RepairReviews of cellphonerepair.com

Apparently their website and stores are two different identities. Made appointment to get iPad 9 repaired. Drove all the way to the store to find out they do not repair them anymore. I was told the website is controlled by corporate and they have no control of its contents. Not a company I would trust if their website is not accurate to what the stores can actually do.

Took my Samsung in for repair. Told me $300 to replace screen. Final cost was $400. Samsung factory screen replacement is $269. Filed with BBB but no resolution. BEWARE.

If you go to the location on Park Ave in Memphis, you are not in good hands. I brought my phone in when its side button stopped responding to presses/clicks. They told me the button needed to be replaced and charged me about $100 for the repair. When I got it back, I quickly noticed that the button, which also has touch-sensitive functionality, was no longer responding to swipes up and down, which had always worked fine. I returned it so they could fix this new problem. After hearing nothing for about six days, I called them. The swiping wasn't working, they said, because the replacement button they installed did not have that functionality. They said they couldn't find a proper replacement button, so they used one that worked halfway. At no point during the repair process was I told that I would lose this functionality and that they were not fully repairing my phone. Had I known this beforehand, I absolutely would have looked for a shop that could fully fix my device or considered putting my $100 towards a new phone. If they knew their replacement wasn't fully functional and didn't tell me before accepting my money, that's a scam. If they didn't know until after I pointed it out, they are too ignorant to be repairing devices. Either way, forget these guys.

Cliff notes version Owner is a jerk who only cares about money not his customers. I got my screen “repaired” about a week ago and it somehow developed a minor crack two days later. I didn’t drop it, squeeze it or do anything that would normally cause a crack. I read the warranty and it said it doesn’t cover physical damage. Since it was literally two days later I figured there was good chance that they’d fix it out of good faith. I called and asked about it and was told I could get a measly $10 off a whole new repair($215 after tax). I went today in person to ask again. The owner rudely told me the same thing. I politely walked away and waited for customers to show up so I could explain to them that they should use a different location because the owner of this one is just an ass. Some customers did come by and I waited for them to leave the store to talk to them(you pay after). The owner followed me out there and asked if I had a problem with him, obviously I did. He proceeded to argue with me in front of the customers and capped off the conversation by telling me he’d call the police(again I was outside). The police did show up and were very understanding and respectful. They understood that the owner was just being a jerk but they did have to give me a notice of trespass, as they should have and I figured they would. I talked to them about where I was allowed to be and the owner was hearing this. He said he’d call the property manager and have her trespass me from the whole strip mall. We’ll see how it plays out but the point of this is just to say if you are considering doing business with this guy just don’t. If you want to use CPR there are two other franchises very close(the Arboretum and Indian Trail locations).

***PLEASE READ FULLY***I DO NOT RECOMMEND!!! Very unprofessional, entitled, and rude. I brought an iPad 8 in to get fixed. When it was time to pick it up Rachel ( the owner’s daughter) hands it to me and says they replaced the home button free of charge and there was a lot of candy inside the screen. I said ok thanks. As I’m standing there I start checking the other functions of the iPad. I noticed that the power button doesn’t work so I asked Rachel about this. She says oh it wasn’t working when you brought it in. I tell her I was not aware of that. She goes to the back and spoke to Jake the technician about it. I overheard him telling her that the volume down button doesn’t work either. At that point, I tried to press the volume button and notice that it is completely stuck. At this point, they were going to let me walk out without telling me my power button and volume button did not work. The only thing Rachel mentioned was the home button then tried to upsell for a screen protector….After spending $281 in total with them and based off of good customer service expectations, I feel like they should have let me know about every issue they encountered. After asking them, how am I going to turn the iPad on and off? They get frustrated. After going back-and-forth, expressing my frustration and confusion on how these 2 important functions no longer work. Jake suggests I get a $20 refund of which Rachel later says don’t give it to her because we didn’t test it before she came in. At this point, several minutes have passed and I am waiting on the refund while doing research on how I am going to power this iPad on and off without The power button. I tell him “google is saying the iPad doesn’t automatically come on when plugging it in if you shut it off first”. Jake gets frustrated, picks up my iPad, rudely powers it off, plug it in and then slams it on the counter and says “it’s back on.”. At that point, Of course I tell him “don’t slam my property back down like that”. ( I mean it just got fixed, was he trying to break it again??). He continues being rude and says I can just take it back and replace the broken screen. Excuse me?? I just paid $281 in total here for a iPhone and iPad repair. And I did not even consent to you doing anything else to MY iPad that has been fully paid for at this point. Rachel nor Jake apologized or showed any remorse or mere concern for my dismay at the broken power button and volume button they were not going to tell me about….. finally after waiting several minutes Jake rudely hands me $20. I say thank you. I asked if he was the manager and he says “I’m the assistant”. I say okay, “what’s your name” he gives me his name with a worried look. I then ask Rachel for her name. She tells me, then says “you can write the google review”. I say I’m going to do that and call back and tell the supervisor about my experience. She then gets angry and yells at me “DONT COME BACK. WE DON’T WANT YOUR BUSINESS HERE. IM THE OWNER’S DAUGHTER.” In front of two other customers… if you want half done repairs, spoiled and entitled representatives, and a bad experience then this is the perfect place…. 👎🏽👎🏽👎🏽

If only I could give zero stars. Don't fall for the "free" worldwide screen replacement scam. The person who mis-sold this to my husband didn't mention that they aren't worldwide, and the new screen is not free. Newsflash - having to send your phone to another continent to have the screen replaced is not worldwide nor even realistic!

I had a new screen installed and at the time they sold me a screen protector and would install it when they installed the new screen. About three months later I noticed the right top edge was cracked and I went back in to ask them to warranty my ZAGG screen protector. The service guy told me that I didn't have a screen protector on my phone. I told them that that was supposed to be done when the screen was replaced. They looked in their computer at my records and confirmed that it was. I asked them to replace my screen and they "supposedly" called the owner, but they said they couldn't do that. Neither did they offer to put a screen protector on my phone since I had paid for one. I have tried on two other occasions to get them to at least do something but they have not.

I found CPR Phone Repair through Zagg as they appear to be who you go to for local Zagg warranty repairs. Problem is the one I physically went to had their lights on but the inside looked as if they are packing up. Walls were bare with card board boxes laying around the store (What I could see through the glass). I called the number on door (VM), txted as they suggested for a “faster response”, and sent them an email. No response. I did the same for 2 other local locations with the same result. I decided to call CPR HQ also with negative results. Their social media seems normal but I’m starting to think they went out of business. If they haven’t now, with CS like this, they will soon.