Lyndsay H.
Posted
They replaced a grate that came broken…
They replaced a grate that came broken and made the process super easy!

Excellent
546 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 469 reviews with 5 stars · Clear filters
Lyndsay H.
Posted
They replaced a grate that came broken and made the process super easy!
John
Posted
I had a broken arm on my umbrella. I sent pictures and had a replacement in a couple of days. Excellent customer service.
Crickett
Posted
I was impressed that I was able to reach a representative that was truly professional. She located my item and contacted the factory to see if they could accommodate my request. They were not able to provide my modification but they researched the request and responded the next day. Good customer service. Thank you.
Tony S.
Posted
They were very helpful with replacing parts that were damaged
Jame M.
Posted
They provided a special order at reasonable price and delivered it within a reasonable time. Easy to work with.
Shawn C.
Posted
Purchased ready to build cabinets. Product is well made and easy to assemble. The shipper lost 4 in transit, Casa Inc. was very responsive and shipped out replacement cabinets without hassle. Would buy from them again.
Response from CASAINC· Aug 14, 2026
Dear Shawn, Thanks for your purchase from CASAINC. We are always glad to help customers resolve problem. If you require any further assistance, please do not hesitate to contact us and we will do our best to help. We are looking forward to serving you in the near future. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Tim
Posted
Timley help and mesaaging to order my part that was misplaced. Very efficent process!!!
John N.
Posted
Contacted Casainc via email. One of my customers had a problem with a tub spout. Something in the casting I believe. Casainc has jumped into action to fix the issue. Great customer service