Carnival Cruise LineReviews of carnival.com

The cruise isn’t that bad at all due to this morning waking up thinking we were gonna dock at princess Kay’s which we paid for only to be told at last minute while having breakfast that they were not stopping at the port for what reason was not told first cruise for me and my wife paid a lot of money to just stop and 1 island and be sailing the ocean the rest of the tour this has not been a good vacation should refund some type of credits besides the taxes First cruise with carnival and the last 1 as well to pay thousands of dollars to only be compensated for some taxes one of the worst vacations We’ve ever been on never again

They aggressively threaten you with jail if you smoke a vape (water vapor) if you smoke outside of the small smoking area. I got stuck with harmful secondhand smoke and a headache just so I could hit a water vapor vape. Are you kidding me? The security acts like they’re going to hit you. Outrageous criminal behavior.

After carefully consideration and explanation of my needs; I was able to find the perfect room that would fit my mother needs. I agreed that I would placed my deposit on the vacation package that was offered. I was told I would be place in room XXXX and paid $300 deposit. I then was forwarded to a second agent to make sure my special requests were successfully noted in the account. After speaking with the second agent she informed me she didn’t know why I was placed in the room I was in. I then explained to her my mother’s needs and I was very well satisfied with the room I was in. This conversation then resulted to speaking to her supervisor. He then told me my room may be changed. I was uncomfortable with the changes and told him this was the reason why I paid the deposit. I was told to be contacted 48hours. I will not be removed from my room in the meanwhile will it’s further investigated. June 4th I received an updated email that my room has been changed. I called customer relations and spoken to guest resolution supervisor to ask why I was not notified about the changes. And why my room was changed without my agreement. I paid my deposit so it should have been honored to me. Once I spoken to the senior agent that explained it was an error that was made and for the amount I paid I was removed to what my total in price paid for. I would have to pay the amount the room cost and there’s no one that would help me in this matter to keep my room. I don’t agree with decision because this was something that should have been honored from an error that was made on Carnival Celebration behalf. In my opinion this was very unprofessionally handled without contacting the guest on the changes. I was just placed in a room what Carnival feels the funds I paid for good enough for. I was not even placed on the floor I was originally booked on. There wasn’t even any room/booking accommodation’s for the mishap on Carnival behalf.

Absolutely horrible! Let's just start with my data in my phone being breached by someone on the ship. I was notified by my Norton security to get off of the wifi and that my info had been breached. Right after that, I got a text claiming to be the cruise manager by the name of Martha saying that my card used on the cruise was declined. The staff assured me that no one with that name worked on the ship. And then my bank notified me that strange charges were coming thru my account. The security on the ship claimed that this has never happened but when I Googled it, I found all kinds of problems with their wifi. The staff was ok, the food sucked, the policies with the drink package was ridiculous. You can't even order two waters at once. The weather wasn't very nice but they still had the AC cranked and everyone was freezing. I will NEVER go on this cruise line again. I've been on many and Celebrity and Royal are amazing. Such a low caliber experience! What a waste of my time, money and added stress. Getting new cards for all of my accounts is a huge time expense! And all I got was a "sorry"

JUST DONT! I would give them negative stars if I could. I booked a cruise with them and was supposed to leave on June 15th. I called them 34 days away and had to cancel because my 12 year old daughter was rushed to the hospital and was diagnosed with CANCER. She is currently under going surgery for a massive tumor. I understand I didn't purchase the insurance but if there was every going to be an exception a child getting cancer should be it. I was told there is a group that grants exception for that kind of thing. I got the most cold response that its industry policy and that's why they offer the insurance so my request is denied. What kind of garbage company tells me its industry policy and hope you sail again soon when I tell you my child had cancer and is in surgery! When I tried to request another review I essential got told that was it end of story case closed. This company deserves to go out of business and doesn't deserve anyone's business. Clearly there is no exception to their policy so beware. They are all about the money and not people.

One has to wonder if Carnival really cares about the reviews people write after a cruise with them, I recently traveled on the Carnival Pride which is a lovely ship, I met lots of nice people the food was amazing the late dinning was exceptional; they did a fantastic job with transports from Baltimore to Norfolk; their on board registration and exiting process is flawless so way am I giving them a one star review because the cleanliness of my shower were so disgusting that if I were to show you the photos of what I had to clean prior to using the bathroom it would make your skin crawl and if that’s not bad enough I am on a Facebook chat and travel tips group and someone else posted photos having the exact same issue on another ship. As a precautionary measure it’s always good to carry cleaning and sanitizing supplies for your own safety however you should not have to literally scrub the bathroom shower before using it. I do not blame the room Stewart I blame Carnival for being understaffed in that area. Their guest service department could use a little more training; the first day of travel was chaos and they weren’t quite ready for the crowd.

This cruise line has to be the bottom of the barrel. I would never sail with Carnival again. We had cruised b4 with NCL and it was night and day. The food at the buffet was the same nasty unseasoned food everyday. Very unimpressed

Where do I begin! I had to calm down before writing this review. We were on the Carnival Cruise ship The Legend 13 d. This was my 2nd trip *but have done many previously) on Carnival that was terribly horrible. This was just the last straw. I DO NOT RECOMMEND to anyone to EVER do Carnival Cruises. Shaq is being paid; we are not. The normal port was down, so the transfer info was not forwarded, had to call numerous numbers before finding out 3 days prior to sail date. They went in my suitcase and took my steam iron (I felt violated) The cabin had holes in the balcony curtains (looks like rat hole). This big boat blocking our view or sit on the balcony (the rm was not priced less). A huge crack in the glass door and a visible unsightly repair job of the bottom of the glass door. Dirt filled balcony flooring. I have pics of it all. I was appalled. I couldn't use my balcony. The food was tasteless and clearly reused in other tasteless dishes. Some of the meats were not medium rare but actually raw. Some of the workers were clearly over worked and unhappy because it was so few workers, but that's not the customer's fault. That's a whole other subject. The shows were ok, great performers, but limited, clearly there were budget cuts. The gym was horrible; broken down and very old equipment; wipes were not kept filled, not being properly or efficiently maintained. Excursions were triple the cost of the local areas, and received less for the money. I had a form to get my steam iron back at the end of the cruise. I got such a run around/wrong answer from several people. when I got to the last point, was told to go back on the ship. Of course, I was could not get back on the ship, and had a plane to catch. I was so, so, so upset. I tried to get in touch with them once returning home only to meet resistance and no understanding or help. CUSTOMER SERVICE IS NOT NUMBER ONE WITH CARNIVAL CRUISES! YOU DON'T GET WHAT YOU PAY FOR. I lived way below my standard for 13 grueling days on the Carnival Legend. I could'nt wait to get off. What was good, the guy that cleaned our room and Ron Mitchell (outstanding singer/performer). I would rate Carnival Cruises a 0, if it was on the scale. I can say so much more, but I think you see and feel my pain. JUST DONT DO IT!!! Spend your money elsewhere.