Carnival Cruise LineReviews of carnival.com

I’m writing this review not as a passenger but staying at a resort in Cabo San Lucas. The cruise ship pulled so far up it completely blocked the entire view of arch rock! We pay thousands of dollars to come here and to look at cruise ship! We’ve been coming here for years and they never come in this close. DO BETTER CARNIVAL!!!

AS MUCH AS THEY SAY THEY CARE FOR VETERANS AND THEIR SPOUSES, THEY DO NOT CARE SBOUT MY WIFE HESLTH NEDD, EVEN AFTER WE GOT THEM THE PCP LETTER IN REGARDS TO HER CONDITION AND WHY SHE NEED TO TAKE THE ELECTROLYTE/PROTEIN BOTTLES FOR EVERY TRIP, REGARDLES OF THEIR RULES. WHY ASK FIR A DOCTORS KETTER, IF YOU SRE NOT TO HONOR THAT? DO THEY THINK THEY KNOW MORE THAN A DOCTOR, WITHOUT A MEDICAL OR NURSE DEGREE? I WONDER IF MRS. DUGFY, PRESIDENT IF OPERATIINS OR THE CEO OF CARNIVSL KNOW HOW GUESS SERVICES TREAT THE CUSTOMERS. MY WIFE IS PLSTINUM AND I AM GOLD, SO WE HAD TRAVEL A LOT WITH THEM AND WE NEVER HAD ISSUES BEFORE WITH THIS PROTEIN BOTTLES AND THEY SHOULD NOT BLAME EVERYONE, FOR WHAT OTHER PEOPLE DO, TAMPERING WITH CONTAINERS, TO BRING ALCOHOL IN. OURS IS S MEDICAL REASON AND THE CHOICES FOR SUBSTITUDE OF MY WIFE BOTTLES FOR POWDER FORM, IS NOT SOMETHING THST SHE LIKE. BECSUSE OF THE TASTE AND TGAT IS WHY SHE HAD BEEN USING THOSE PROTEIN/ ELECTROLYTES 2,O. SHE GOT 2 BSRIATRIC SURGERIES AND SN STOMSCH THE SIZE OF A QUARTER, BESIDES BEING HYPOGKYCEMIC AND BY TRIAL AN ERROR SINCE 2013, WE FINALLY GOT SOMETHING THST DO WORK FOR HER, SINCE SHE IS NOT A REGULAR NORMAL HEALTHY HUMAN, THAT CAN CHANGE DIET AT WILL, TO FIT SOMEONE RULES. WHAT ABOUT THE AMERICAN AND DISABILITY ACT AND DISCRIMINATION OF DISABLE PEOPLE?? .

I only rated one star because zero was not an option. I have taken three Carnival cruises that have been great, and that is the reason we booked a fourth one on the day we disembarked on the last one. My husband and I encountered an emergency and couldn't board the ship. We called and talked to three different people asking if we can meet the ship at the first port since the cruise was seven days. We were told no because the only emergency they entertain is if there are airline issues. Now, I totally understand safety protocols and cautions, but we were able to provide "proof" of our emergency and undergo any safety requirements necessary. Not once did we ask for a refund; we just wanted ro get on the ship. The couple we were cruising with talked to someone in guest services who said it was possible and that all we had to do is call. I did. Got the same person who reminded me she just told me that couldn't happen...even after I told her what the guest services representative on the ship shared. It is so disappointing to look forward to a trip for over a year and not be able to enjoy at least some of it. We will not be cruising with Carnival again and will share this experience with others.

I have cruised a Few times. First time in a long time with carnival. Food horrible. Can’t even explain how bad, but hospital food was better. Drink package mus wait ten mi ties for another drink, 15 drinks per day. I did t use it all either way. Can’t get a water and a coke at the same time with your drink package, must wait ten minutes. Staff is rude when it come to food and drinks. I did use a couple of times where staff was really nice. Overall 1 out of 5 for staff. At the end of the day the saying goes you pay for what you get. Worst cruise ever been on. Marsigras never again

What a ride guys let me tell yall we bought the protection plan through carnival cruise line,well I know they can’t be American owned we had to cancel over my son a US MARINE that can’t leave his post. Well that is not and excuse to not get your money back for the cruise what is this cruise line thinking if this isn’t and excuse I tell you what I hope this company can sleep good at night. Y’all are a sorry company never will I ever think about booking with yall thanks for ruining what could have been a good time one day P.S take our money and put in a pot for a drawing way to take care of your customers.

The Vacation insurance that is offered is not good! No matter the excuse for not boarding you will not get your money back. Carnival on the other hand will not refund or credit any future Cruise. Never again! Time to try other Cruise Lines for future Vacations.

I’m about to go on the carnival Mardi Gras on Saturday, March 28th. I’m irritated before I even get on the cruise. The app is not user friendly and because I booked through a travel agent, absolutely no one from Carnival will help me. They have booked our two different rooms for dining at two separate times. They have been calling me for the last two days and when I call them, no one seems to know why Carnival has called me. No help from Jason in customer service or Tiffany in resolutions. They would not help me at all! Carnival has the absolute worst customer service I have ever dealt with in my life. I worked in the hospitality industry with Promus Hotels that owned Embassy, Hampton etc. we would have never treated a customer in the way Jason and Tiffany with resolutions have treated me. Warning to future cruisers! If you want great service, look to other cruise lines. I have travelled on Celebration, Sunshine, Magic and another I can’t remember. I have never been treated so poorly! Trying to have a good attitude about the cruise we are taking this Saturday. We have spent over $8,000 on it. Lana Harrelson

I went on a cruise starting on February 22. I have questions about my invoice, which may or may not be correct. However, the entries simply say "spa carnival" so you cannot tell what the charge is for. I asked for this information while I was on board. No one could answer. I called Carnival immediately after I got off the cruise. No answer. Eventually I was told I would receive a call back. Still waiting Carnival.