Poor
6,298 reviews
Care.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
Showing 3,739 reviews with 1 star · Clear filters
Eileen L.
Posted
No one has responded. Help!
Response from Care.com· Oct 30, 2025
We're sorry to hear this, and we will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821 if you prefer. Please include Reference Number REV-026109 when you contact us. Thank you!
Aaron G.
Posted
I was using this to find recruits for my cleaning company and after five months I canceled my subscription, but somehow my account was kept on auto renewal and I was charged for several additional months without any use. They absolutely do not offer refunds and will not allow you to speak to any representative they only provide email responses when trying to get any sort of credit. On top of that I did not find any qualified candidates that I ended up hiring.
Response from Care.com· Apr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-026105 when you contact us. Thank you!
Cynthia S.
Posted
Your website is extremely inadequate and not accurate.
Response from Care.com· Oct 29, 2025
We are sorry for any frustration and will be reaching out via email to assist. In the meantime, if you'd like to contact us, you can reach us at [email protected], or you can call us at 888-498-1821 if you prefer. Please include Reference Number REV-026103 when you contact us. Thank you!
Logan Jill G.
Posted
canceled my account numerous times they continue to charge me had to cancel my card and file claims with bank and when I reached out to care.com they only refunded me one month. Do not sign up with this company!!!
Response from Care.com· Apr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-026091 when you contact us. Thank you!
H. G.
Posted
Am 25.10.2025 probehalber kostenfrei angemeldet (bei betreut.de, das offenbar zu care.com gehört oder dafür tätig ist), da suggeriert wurde, dann Leistungsanbieter kontaktieren zu können. Das war jedoch nicht möglich, statt dessen hieß es nun, dass hierfür ein kostenpflichtiger Account benötigt würde. Das befand ich in dieser Konstellation für absolut unseriös, und habe daraufhin erfolglos versucht, den Account wieder zu löschen. Heute habe ich einen Widerruf per E-Mail an die hierfür ausgewiesene Adresse mcimprintde bei care.com gesendet, zurück kam die Meldung "The email account that you tried to reach does not exist." Das passt alles haargenau zu den übrigen Bewertungen hier. Die Widerrufs-Kopie an betreut.de scheint übrigens durchgekommen zu sein. Werde für alle Fälle noch ein postalisches Einschreiben senden, um auf der sicheren Seite zu sein. Bleiben noch 2 Fragen an Trustpilot: Warum kann man nicht 0 Sterne vergeben? Und warum gelten die hier aktuell vergebenen 2,8* bei Ihnen noch als "akzeptabel"? Wie schlecht muss eine Firma denn sein, damit Sie sie als "unzumutbar, Finger weg!" klassieren? ++++++++++++++++++++++++++++++ 04.11.2025: Eine Antwort von care.com ist eingegangen. Offenbar eine nichtssagende Standardantwort, wie sie, wenn man sich sonstige Bewertungen von care.com hier anschaut, so oder ähnlich fast jeder bekommt. Hierauf nun meine Antwort: Ich bin mit care.com und betreut.de (die noch miserablere Bewertungen bekommen haben) durch und will mich daher nicht weiter mit dieser Sache befassen. Zu euch, die ihr bei care.com Antworten verfasst: Egal ob es sich bei euch nun um natürliche oder künstliche Intelligenzen handelt, zumindest hättet ihr schon mal etwas zur Erreichbarkeit eurer Widerrufs-E-Mail sagen können.
Response from Care.com· Nov 4, 2025
Vielen Dank für dieses ehrliche und detaillierte Feedback. Um Ihren Fall schnellstmöglich zu klären bitten wir Sie, uns die Details über unser Hilfe-Center unter Angabe der Referenz REV-026088 zukommen zu lassen.
Alan L.
Posted
They were insisting to pay to unlock the messages from applicants and when I did it. Now they are asking to ID verification. Why didn't say anything like that before.
Response from Care.com· Nov 4, 2025
Thank you for your feedback. To quickly resolve this issue, please submit the details through our Help Center, referencing REV-026087.
Barnaby D.
Posted
I entered a promo code when signing up. The web page said 20% discount would be applied. It was not. Customer service would not help because I used Apple Pay. They say it's their policy that you can't use that payment method with discounts but it does not say that anywhere. I've done promo codes with that payment method three times. The first time it worked. The second time it didn't work but customer service refunded the difference. This time they refused and stated a nonexistent policy.
Response from Care.com· Oct 31, 2025
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-026077 when you contact us. Thank you!
Eddie W.
Posted
It was extremely disappointing . It was short notice but you app said she was available for the job and she responded after the appointment time !
Response from Care.com· Oct 28, 2025
We apologize for your frustration and will be reaching out via email. If you'd like assistance in the meantime, please contact us at [email protected], or you can call us at 888-498-1821. Please include Reference Number REV-026056 when you contact us.
