Poor
6,298 reviews
Care.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
Showing 365 reviews with 4 stars · Clear filters
Sofia Olcese V.
Posted
La seguridad y la eficiencia de care, para ni es una increíble opción para encontrar empleo pero sobre todo brindarnos seguridad a todos
Response from Care.com· Sep 11, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Andrea R.
Posted
I have been a member with Care.com over the last 7 years. I have had good experiences in general with families. The only thing is that since I was on and off from being a member I lost my reviews and everything I worked for to build my profile. The reviews were not saved after I stopped paying for my membership and when I wanted to restart paying I had to start from scratch. This should be improved.
Response from Care.com· Sep 11, 2026
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number 2026-09-11-33076417 when you email.
Lori M.
Posted
I have been on Care.com for over 10 years. I have used them exclusively for jobs. I have never had any issues with them and have gotten many jobs and inquiries through the years. Unfortunately, they have completely changed over to app only to view jobs, etc. and it is qlitchy! I preferred the old format online and recently the navigation on the app has changed again.
Response from Care.com· Sep 8, 2026
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the app. Some users find it helpful to delete and reinstall the latest version of the app. You might want to try that and see if that helps. We also invite you to email us directly at [email protected] to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number 2026-09-07-33038529 when you message.
Katie V.
Posted
I have used Care.com since 2014. I have found some really really great families. I am disappointed that I can no longer access care.com via laptop. It is only on the phone now which makes it harder for me. Overall, Care has been great. The customer service is fantastic. Thanks guys!
Response from Care.com· Sep 8, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Rob
Posted
i was able to find job through this app. Care.com helps a lot of caregivers here in the USA. Also on the other hand this helps a lot of family in needs of caring for their elderly love ones.
Response from Care.com· Sep 5, 2026
Thank you for letting us know you have been having a good experience! We are thrilled to see it!
Sohaila R.
Posted
When parents leave reviews a nanny can’t defend or answer any reviews
Response from Care.com· Sep 4, 2026
We apologize for your frustration! Please be assured caregivers can now respond to reviews on their profiles. See our Help page instructions at https://help.care.com/caregivers/s/article/Can-I-respond-to-a-review-on-my-account?language=en_US. Please also don't hesitate to reach out to us for assistance at [email protected], and we'll be happy to help. Please include Reference Number 2026-09-04-33012921 when you contact us. Thank you!
Erika S.
Posted
The care.com experience was easy and helpful. The reason I gave it four stars is I did reach out to one care provider who never replied after originally agreeing to take the job. However, another provider was very helpful and ended up being a great fit for my daughter.
Response from Care.com· Sep 2, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Kimberly B.
Posted
It was easy to find someone. Slightly less to show hired on my end and thiers.
Response from Care.com· Sep 2, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
