Care.comReviews of care.com

The automatic billing monthly even after you have designated a one-month only membership is underhanded and shameful. The customer support is also not very good -- hard to get through. They don't handle email addresses properly and you cannot log in after you have cancelled a previous membership to sign up under a new agreement.

This is my third review of care.com And hopefully the last after what happened today Care.com is super unprofessional and covering for their own company for the wrongs they are doing. They not only removed me for no reason but have still denied me to speak to a manager not only did they do this they sent me an email Today saying they made this decision and it’s final.Which is the same email 2 other people I know got for also being kicked off for no reason. This is a company I thought had integrity I would hear reviews like this and I never believed them till it happened to me and families I work for. They can’t give reasoning but will give you a list as to why, the list didn’t apply to me at all and then they repeat we Can remove you for no reason. I’m so disappointed in this company and hope that this news will spread so we all can put a stop to this. but it’s very unfortunate how they are acting. Zero integrity at all. If I were you and your looking into care.com please Please please think twice and or help put a stop to this. I have all the best in mind and don’t want other sitters to end up dealing with something like this Nor do I want families to go through this and not be able to find childcare. -

They charged me $49 each month for almost 9 months. For the service that never used. My big mistake! I created the account and after not finding ANY available nannies, I ended up founding a babysitter through my friend. It sucks when you found out they charged you for a service that you never used!

Customer services is horrible. They took my money and closed my account. I have been with them for 3 years. They would not tell me why they are not refunding my money.

Hired a house cleaner who was totally unreliable. Came late, didn't show, made excuses and came one day with her face broken out. I suspected drugs. I was right - Googled her name and she had been arrested for driving without a license, expired registration and hard core drugs. She had told us that Care.com does not do any background checks - all one has to do is sign up. Care.com gets their money from consumers. Never will I use Care.com again... Received an email from Care wanting me to respond with more information. All the information is above. I will NOT respond nor will I use Care again and this should be a warning to others to beware...

I signed up for Care.com about a month ago. While waiting for my background check to process, I was contacted by Care.com today, 4/05/2020. They informed me that my account was placed on suspension and then ultimately terminated due to "concerns" regarding my background check. I had no knowledge of my account being suspended but, they insisted that they had reached out to me 2 weeks prior. Well, come to find out, this so-called "reach out" consisted of an email that was so heavily marked with spam it found it's way to the bottom of my junk folder. In it, they explained that again, my account was on hold and suspended due to "concerns." Because I never saw this email I wasn't able to contact them and inquire about these so-called "concerns." However, I can guess what they were (a point on my driving record) In my defense, I initially signed up to walk dogs and occasionally babysit. I had no intention of ever transporting humans or animals in my car. I also opted out of that option on the website itself. So, I'm extremely confused as to why my driving record even matters at this point. Anyway, they made it seem like I was some kind of criminal that was unfit for their so-called "community." They even went so far as to say that I was a threat to not only care seekers but caretakers' safety as well. The utter discrimination that I felt in that email was insulting, not to mention embarrassing. I emailed them back and reiterated my frustrations as well as my confusion for the entire ordeal to no avail. They didn't "care." Pun completely intended. Don't waste your time or your money on this company. It's definitely not worth the headache.

I echo what many other reviewers have said. Care.com is a great concept, but has worked only minimally in terms of meeting childcare needs. I've had mostly experiences with being spammed by people I did not reach out to and who are inappropriate for my needs, or spending hours and days trying to find out what a sitter's actual schedule is. Further, the site's language around account finances is intentionally misleading, causing many people to pay for useless long term on-going charges. Figuring out exactly how to cancel your account is made very difficult. I've canceled my account twice over the years (bad on me, I guess, for returning), and 'how to cancel' is even more opaque now than it was a few years ago. I"m done.

They kept billing us for over a year. When we called them on it they said too bad so sad. This site is intentionally misleading.