Care.comReviews of care.com

A scam! A nightmare 😭🥱

I have mixed feelings regarding care.com. In the past I've had 2 other separate interactions with care.com. The first one was great. The ease of applying, the searching for jobs, and then finding a really good job. The second time I used care.com it wasn't as smooth but after a couple of hiccups it actually turned out better than I expected. Now here we are again, but this time it's been NOTHING short of pure FRUSTRATION. The entire process of registering has changed, Customer Service does not respond in a timely manner and if you finally do reach someone you can barely understand a word their saying, and that's frustrating to say the least. I'm already registered with the State I'm in because of my full time job it's mandatory but care.com still insist on charging for their own. I had the spelling of my name changed for several years and they still use the former spelling. I'd like to give them more stars but they truly aren't deserving this time around.

They are expensive and a pain to cancel. If you forget they automatically renew it. Their customer service is very bad. My biggest complaint is that I hired someone then received notice Care had removed them from the community—in other words, their profile was removed. I cannot find out if it’s because of criminal activity or failure to abide rules when posting or messaging. The person this involves apparently can’t find out either. That should be illegal. Update: I contacted Care at the email below that was given in response to my review. No help or insight was given. The caregiver in question still does not know reasons and has started an appeal.

I had/have a hard time navigating sites, and has been hard to figure out if the people I have turned down, know my answer. I have hired Jessica P. and she is excellent. So I don't need any more names coming in. This is a good and needed service. Good to find vetted people. My biggest problem was moving around the site. I wanted to talk to a 'real' person.

I just noticed some of the caregiving jobs posted are already have 46 applicants but the posting is still active! Care.com notify me of new job listing and when I checked it out the family needs caregiver the following day.! This is so ghost posting! And I already applied 20 jobs and non of them replied to my application. I don’t understand how am I being ignored I have 7 years experience doing caregiving.

I have applied to 15 jobs since March for senior care and housekeeping and not one response. I have used care.com in the past when it was free and got a few jobs. I am not paying to find a job and not have employers background checked and I found out if you are not a monthly paying member employers won’t see your application. It’s been a waste of time for me and I feel it’s all about money with them. I am trying to delete my account that says im a guest but keeps telling me wrong email or password, neither is wrong. No wonder this website had a lawsuit against them, because everything was true.

They offer a free account where you can post a job you need and cleaners can reach out to you. The catch, and this is absolutely garbage of this company to do this, you can't respond to the cleaner that reaches out to you unless you have a subscription. The free account is absolutely useless. Would highly not recommend this site. You can research their history of legal issues and deceptive practices online. No need to take my word for it.

I joined Care.com this month, April and I am finding their system has a lot of "bugs" to work out. Sending out reviews to people I have worked for only to get responses back that they could not get the site to open up to write a review for me as a care giver. Not easy to get job listings without being sent to QR Scanner every time. And why such a high fee for a back ground check? I have since canceled my account for recurring billing. This company has awful ratings, sorry I signed up and paid the money for a back ground check. I'll use the rest of the year since I paid already and hope I at least get a job out of it.