Care.comReviews of care.com

Used to be a good service for sitters and nannies to use, but it is not any longer. Too many fees put on the nanny that should be put on the parent. Only giving 2 stars instead of 1, because from the parent's side, if a nanny is on that site, you can know they're most likely a safe individual. They had to pay an arm and a leg to prove that.

Site did not allow me to use discount code when I upgraded the membership. The site defaulted my child's age to 12+ even after having me put in my child's birthdate. For a first time user I am not impressed.

the site didn;t give me the discount

I want to message the provider I found, paid the subscription and all you do is ask more questions. I hope I am returned to the provider I found because right now it appears that web page and profile are not present and I have to re-search.

I am having a hard time deciding if care.com is a scam or not. If the people infesting the service are unreliable and ghosting, or if the service is FOSTERING this behavior… does it matter if care.com is legit? We need childcare NOW. Now, now, not slowly over the course of weeks or months. And care.com is chock full of ghosters and “initially reply to a job once and never return” people. It is an awful experience. I see a lot of red flags. A lot. Reviews - I wish I had checked these first before losing time and wasting a month with them. I actually care less about the fee than I do the wasted childcare time. A handful of bad reviews, ok, that’s normal. A overall rating of 1?!? Yea, shame on me. Review responses - I think we can all agree the canned, rapid responses of “We are sorry you’re unhappy! Contact us through our slow, bloated contact channels and argue ineffectively while we continue to bill you!” are beyond unacceptable. It is a massive red flag. Ghosting - It is out. Of. Control. I get there isn’t much they can do directly, they can’t microchip and control the jerks doing it, but they CAN punish people with an algorithm that do it often. My opinion. I got too many instant offers with zero replies to believe it is not a scam. There HAS to be bots or nefarious deals going on here, it makes no sense. Who takes the effort to reach out, and then NEVER RESPOND. And it’s not just one or two. TL:DR - Feel like gambling? Maybe you’ll be one of the FEW “Many people find Nannie’s with our service and are very happy!”. Or, maybe you’ll join the massive ranks of 1-2 star dissatisfied humans that suffered through it.

Read carefully. They charge EXTRA to do background reviews, so what are you paying for? I started to set up an account again for 3 months, saw that I would have to cancel myself at the end, there is no phone number, and when I saw the extra charge I decided not to do it. I had made an ad, they put it up without my permission, TRIED to charge me, but thank goodness they don't have a current credit card. And there is no way to pay except directly - no Paypal option, etc. I can picture the nightmare of trying to close the account.

To expensive

For $150/year I would expect a better app. I mean it accomplished what I needed it to but come on. The app UI is terrible, I moved and can't update my location and have yet to receive a response from customer service. For $15 or 20 I would understand, for 150 there is no excuse. Fix your app UI, it's terrible.