Care.comReviews of care.com

Too expensive and once I hired someone and marked them hired it took forever to hunt down how to pause the job so I didn't have to deal with more apps.

The process for hiring a tutor is not mentioned properly. Since it is bit confusing, the tutor I hired who is also new to Care, didn’t work for me.

I AM A PAID SUBSCRIBER ON CARE FOR ALMOST 9 MONTHS. I AM WRITING THIS REVIEW TO PERSUADE CARES MANAGEMENT TO PROVIDE MORE THOROUGH SCREENING OF PROVIDERS AND MONITORING PROVIDERS PERFORMANCE ON THE CARE SITE. I DONT MEAN BACKGROUND CHECKS. I AM REFERRING TO CARES USE OF TECHNOLOGY TO SCREEN OUT APPLICANTS AND PROVIDERS THAT ARE NOT SERIOUS ABOUT USING THE SITE, AND WHO DO NOT PERFORM WELL UNDER THE SITES GUIDELINES. I HAVE INTERVIEWED AND MET WITH 6 PROVIDERS ON CARE AND HIRED 3 OF THEM. I PROBABLY SHOULD HAVE INTERVIEWED WITH THE PROVIDERS WITH MORE QUESTIONS, HOWEVER, I AM A BUSY PERSON AND I DONT HAVE A LOT OF TIME TO MEET AND INTERVIEW, SET SCHEDULES, ETC. I DID MY BEST. THE PROVIDERS I HIRED ON CARE MISQUOTED THEIR ADVERTISED PRICES ON CARE AND ARRIVED WITH A DIFFERENT HIGHER PRICE. OF THE 3 PROVIDERS I HIRED, THE FIRST ONE, WASTED 2 HOURS OF TIME, WHILE ON THE JOB AND EMOTIONALLY EXTORTED $80 DOLLARS OUT OF ME. SHE DID NOT COMPLETE THE WORK AND LEFT MY PLACE IN A MESS. THE SECOND PROVIDER ARRIVED CLEANED FOR 3 AND A HALF HOURS, BUT DID NOT COMPLETE THE JOB AND WANTED MORE MONEY. SHE THEN MADE FLAKEY EXCUSES OF WHY SHE COULD NOT RETURN TO FINISH THE JOB. MY PLACE IS NOT DIRTY. THE 3RD PROVIDER CAME TO MY HOME INTERVIEWED WITH ME AND BOTH WE AGREED, AND THEN SET A TIME FOR THE NEXT DAY, TO WORK FOR 2 HOURS, AND SHE WAS A NO CALL/NO SHOW. ON THE SUBJECT OF THE OTHER PROVIDERS I HAVE INTERACTED WITH ON CARE AND HAVE GOTTEN A RESPONSE FROM MOST OF THEM WANT LARGE SUMS OF MONEY TO DO THE WORK. $50 HOUR FOR SOME HOUSE CLEANING. ADVERTISED PROVIDERS ARE EXTREMELY FLAKEY AND UNTRUSTWORTHY. IT'S A RIDICULOUS SET-UP AND CARE NEEDS TO MONITOR PROVIDERS PERFORMANCE AND PRICING. I ALSO FEEL LIKE CARE DOES NOT DO ENOUGH TO PROTECT THE PRIVACY OF USERS. I FEEL THAT SOME OF YOUR PROVIDERS ARE SHARING CUSTOMER INFORMATION OUTSIDE CARE. I DID INTERFACE WITH ONE OF THE MANAGERS AT CARE AND THEY WERE VERY NICE AND RESPONSIVE. CARE HAS BEEN A WASTE OF MY TIME, MONEY AND ENERGY. I WONT BE RENEWING MY YEARLY CARE SUBSCRIPTION TO CARE.COM.

Most of these Agents aren't available and it it a waste of time contacting them to only find out they already are working with other Clients. And I paid the monthly fee and can only chat with the Agents online. Your website blocks their phone numbers and I cannot call them when they provide their phone number to call. What am I paying for??

I needed to edit my ad for a caregiver - For a change that was mine but also to correct details that were erroneously self generated. I was unable to successfully edit - some sections did not allow for updates and some did not save the update. I used the chat option for help. Lengthy process, resolved nothing other than locking me out of my ad for a period of time. I decided email would be a better option and would allow me to show screen shots of the issues. I filled out the email form to have them contact me via email and guess what - it said my email address did not conform and it would not complete. So I opened a new chat to let them know the email option was not working. Asked for an email address where I could send details or a number where I might call and speak to a live body - nope - they were sorry but that was not an option. But they would be happy to try and handle my issues via chat. Been there done that - didn’t have the patience to do that again. For a company that their sole product is offering a technical solution for matching families to caregivers it seems they lack technical expertise. But they offer a lot of dissatisfaction instead!

Connected to a few great candidates. But when I chose one and "hired" her the system should close out other candidates on the job and show me who I hired for the job. It does not or at least I can't find it. Also I have zero idea how I'm paying her. While if like to go through the app there is no information teaching me a brand new customer how I'm going to pay her

I posted a job on Care.com and received several applicants. After following up with several individuals, I found someone that seemed like a good fit. We exchanged several messages and confirmed location, date, and time. I also shared my phone number and she texted to confirm as well. But, the sitter never showed up. I texted her about 15 minutes after the start time to see if she was on her way but no response.

I was lucky and found one good caregiver on this website but the other 3 were horrible. I terminated one I thought was stealing when I found she had gone thru my mothers entire house and pulled her crystal out of the cabinets. Two were no shows with only a few hours notice and one called at 4 a.m. saying she hurt her ankle and couldn't be there at 8. Be very careful and background check them yourself.