Cannon SafeReviews of cannonsafe.com

I have purchased two cannon safes now and both of the locks are not working properly. I contacted Cannon and nothing but a runaround. Ended up having to buy the locks myself. Do not purchase a Cannon safe, save your time and buy Liberty.

Just bought a safe from tractor supply, after setting it up I noticed the inside panel was warped , sent several emails and facebook messages and finally got a email about it . This was well over a month , had to take pics , you could clearly see it was brand new in the pics , still had the tags on it , said I needed the receipt, couldn’t find it , I ended up fixing it myself , probably the worst customer service I have ever experienced! Cheap materials used inside it . I will never Own another cannon product.

The worse customer service ever! I would truly give a “0”!!! Bought my son a large Cannon safe, but had a missing handle! Virginia replied, but ignored my emails! It’s been 5 months and still no replacement for a missing handle for the safe!!! Will never buy another Cannon product!!!

I honestly don’t even want to rate one star but that is the lowest rating you have. I’ve had this safe for 4 years and the paint actually started peeling 2 years ago but I haven’t considered contacting because I didn’t know what to do about it. But academy sports is who I bought it through is the one that recommended me to contact you about it. And now I’m told that you won’t do anything about it when it is definitely a manufacturer issue with the paint not bonding to the metal and coming off in a whole piece as shown in the video. I wished now I would have chosen a better manufacturer that would stand behind their products. But I guess I’m just not ever going to recommend your product to anyone else since I’m stuck with a poorly made product and you won’t do anything about the craftsmanship of Your products. Very Very Dissatisfied customer!!!

keypad quit working was locked out of my gun safe called Cannon support I ordered a new keypad waited for ten days with no response no tracking number just silence on their end I called back to ask about the tracking number and when I was going to receive it they said it was a shipping problem I ask to be connected to the shipping department they said that they did not have the ability to do that and just wait so I went to my local locksmith shop and they fixed the problem for me call back to cancel my order and was told all sales are finial can't cancel and no refund never again will I buy any product made or sold by Cannon safe's again and (BEWARE OF THIS COMPANY) YOU WILL GET SCREWED

I purchased a Cannon safe several years ago. This fall the lock failed and I was unable to get into the safe. I opened a support ticket with Cannon on October 21, 2025. After receiving no response two weeks later, I made another inquiry. And now as of January 7, 2025, I still have not received a response. Nothing. Radio silence. This was my last Cannon product I will ever buy.

If I could give zero stars, I would. We bought a large Cannon Executive Series safe from Costco in 2017. This past year we were having issues with the safe not locking. I submitted an inquiry in August of 2025 and they requested a video and copy of my receipt. I sent that in September 2025. Three months have passed and my issue is not resolved. I have sent so many emails with no resolution. I was told a part was ordered back in September, which I have yet to receive. I can't even get anyone to give me a status update on that. I have called the number and sit on hold for hours with no one ever answering the phone. This is the absolute worst customer service I have ever encountered. Do NOT buy from Cannon.

Cannon gun safe electronic lock continues to fail. I have replaced it once and now failed again. Cannon's customer service is very slow and difficult to receive information about a warranty claim. Would not recommend!!!