CandyStore.comReviews of candystore.com

Misleading marketing on products out of date - not to be trusted. Arrogant customer service. Valid means to avoid waste, but very shady marketing.

If I could give them a minus score I would. They are now saying that I cancelled the order. I did not. And that still wouldn't entitle them to my money

I ordered 10 pounds of malt balls to use as cake decorations. The website image shows them with white candy coating and colored specks. All ten pounds have a dull grey coating with the malt center showing through. Some have big black specks in them and many are damaged. I have sent three emails in the past week and no reply. They are unusable.

WORST service ever! Never replies to emails or even messages sent through their own website. It's like they don't care. I had to file a charge back with my credit card company. I am also filing a complaint with the Better Business Bureau. DO NOT BUY YOUR CANDY HERE!!

I placed an order with this company and only received part of it. It is impossible to get in touch with them except by email, which they do not answer. I emailed them numerous times with absolutely no reply. They do not have a phone number ( which I should have taken note of and not ordered with them. I cannot contact them and they will not respond to a request for refund or replacement of the missing items. DO NOT DO BUSINESS with them!! THEY ARE CROOKS!

Terrible experience. I purchased sugar free chocolate totalling approximately $29. When I did not receive a shipping or other status report, I inquired. Only then did they inform me that the item was a) not in stock and b) would not be in stock in the foreseeable future. They said they would issue a refund. I repeatedly asked for a copy of the refund transaction slip only to be ignored. I wish I had read the reviews on Trust Pilot before making the purchase. Stay away!

Product delivered not what is pictured on their web site. When contacted they took an adversarial position and blamed the manufacturer and would not offer a refund.

Don't buy anything here! The customer is being cheated. The product images shown do not match the product purchased. Customer service refers to the product description and refuses a refund. They keep replying with the same statement. No professionalism - only fraud!