Average
568 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love.We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
CANDY CLUB (candyclub.com) has 568 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 129 reviews with 1 star · Clear filters
Brycedrew1!
Posted
I have not received a box in over a year. I called 6 months ago to cancel and still have been receiving a 26.95 charge each month. This is a scam at worst, negligence at best. If something is not done about this I will start to institute legal proceedings. I am a lawyer and this would be easy for me to do.
Sonia
Posted
THESE PEOPLE KEEP DEBITING MY CARD EVEN WHILE MY CARD IS BLOCKING ALL TRANSACTIONS-- I TRIED TO CALL BUT THAT IS A JOKE SO I EMAILED AND THIS IS WHAT I RECEIVED BACK AFTER ATTACHING A READ RECPT First off I have never had any dealing with these people I am not even sure how they got my info SCAMMMMERRRRSS!!!! Your message To: CustomerService--with the at sign candyclub.com Subject: my 3Rd request-----URGENT MATTER--- Sent: 7/11/2018 2:02 PM was deleted without being read on 7/11/2018 2:08 PM.
Response from CANDY CLUB· Jul 11, 2018
Hello Sonia, We are sorry for any confusion regarding your membership! To ensure your card does not keep getting charged, we are happy to assist by cancelling the account. If you have done so already, you should not be receiving any further charges or boxes. If you have not yet spoken with us, please reach out to us during our regular business hours and we will be happy to help! We can be reached at 888-598-5995, Monday - Friday, 6:30 AM - 5:00 PM, Pacific Standard Time. Speak with you soon, The Candy Club Support Team
Jason H.
Posted
My thoughtful mom ordered this for my fiancee and I. Shipment were being delivered to our house, but by the time we got home, chocolate was melted. SO..... Started shipping to my office, that way it wouldn't sit in sun. NOPE, CHOCOLATE IS STILL MELTED. My poor mom is paying a lot of money for the chocolates to always being melted. Unless Candy Club finds a better way to insulate their candies, it' is not worth the money. Cool idea, but can't eat melted chocolates :(
Response from CANDY CLUB· Jul 11, 2018
Hi Jason, We are so sorry to hear about the melted chocolates! Our intention is only to deliver the best quality and freshest candies to our valued members. During the warmer months, your boxes should be arriving with the foil protective liner, to hopefully prevent any melting. Please reach out to us for anything like this, and we will be more than happy to assist. Our regular business hours are Monday - Friday, 6:30 am - 5:00 pm, Pacific Standard Time.
amanda M.
Posted
Ive been a member with The Candy Club for some time now and I thought it was great up until today...I went to choose my candies for the month and (by the way they only give you a select few to choose from every month so the "all candies tab" you see on the home page you have to wait for months to pick the ones you want, kinda irritating to begin with) but my real problem is I live in warmer weather climate and they decided to take away my chocolate category for the month and the summer seasons, when I spoke with one of the mangers they said that it was because they didnt want to chocolate to melt, great okay Im fine with that but they never replaced the chocolate category with anything else so my candies were now even fewer then usual. Very upset at this point and "the manger" said that it happens every year but the only thing I could do it skip a month of candies instead of offering me different candies or if this happens every year fix the problem by having an option b list for people like me. You only do candy you cant tell me that you could give me a second option other then skipping a month. VERY DISAPPOINTED!!! Follow Up on Reply Below From The Candy Club- UPDATED- Your twisting my words once again your manger did the same thing when I spoke on the phone. It wasnt that I didnt like the candies for the month its the fact you took away candies and didnt offer me any sort of option b for different candies, your solution is instead just skipping a month if I wanted to do that I would just cancel my subscription. Its not my fault I live in a warmer climate and if its happened years before you should FIX the problem in stead of turning your noses up twords the clients that pay for you to be in business.
Response from CANDY CLUB· Jul 5, 2018
Hello Amanda, Thank you for your feedback. We are very sorry to hear that you are disappointed with the candy selection this month. We strive to provide the most variety possible to our members and we will absolutely let the team know your concerns with this. Also, we apologize for the confusion regarding the "Candies" page on our website. The candies shown at www.candyclub.com/candies are a list of candies offered over the years to give an idea of the amazingly delicious variety we offer each month! These are not necessarily a representation of current available candies, as you would see at www.candyclub.com/pick-your-candy. The candies shown at www.candyclub.com/pick-your-candy are the currently available options, which change each month on the 1st. We hope that your experience is more pleasant next month, and we hope you will reach back out if there are any further concerns or questions. Best, The Candy Club Support Team
Court
Posted
I had an awful experience with Candy Club. I got my first box and all of the candy was awful, I havent ate a single thing from it. I sent 2 emails asking them to cancel my account and never heard back. I then finally got ahold of someone on the online chat and they offered me a lower price which I accepted. I then thought about it for awhile and decided that it still wasnt worth it. I again sent 2 emails and my account was never cancelled. I again went and the online chat and when it asked for what the chat was about I put "cancel membership " i then received a message that all the associates were busy and I could leave a message. I backed out and did the same thing, but this time I put the subject as "membership questions," this time I was helped. Weird how that works. Seems as though they ignore all requests to cancel membership.. not happy with my experience and do not recommend to anyone.
Response from CANDY CLUB· Jun 29, 2018
Hello, We are so sorry to hear about your experience! We make the cancellation process very easy, with no further steps to take once the cancellation is confirmed. That said, we were unable to locate your account without a name or order number here in this review, however, if you would like to speak with someone further about this, we will be more than happy to assist. We can be reached during our business hours, Monday - Friday, from 6:30 am - 5:00 pm, Pacific Standard Time. Again, we apologize for any inconvenience and we are here to assist if you would like to further discuss. Stay Sweet, The Candy Club Support Team
Derek B.
Posted
Very rude and unprofessional I order a box Sunday got charge almost 50 dollars was only to be 15 for small box instead of listen to the costmer she was rush rush rude was out to think I was try to scam them I'm nv buy only reason waa my son birthday
Response from CANDY CLUB· Jun 5, 2018
Hello Derek, We are so sorry to hear this! Our records show that we refunded both charges for you, and you are receiving two free boxes of delicious candies! If there is something else we can assist you with, please let us know, otherwise, you are all set! Stay Sweet, The Candy Club Support Team
Erin
Posted
HORRIBLE CUSTOMER SERVICE. The candy is just fine, but I've been trying for days to cancel this service and nor get charged. Not only have they ignored my requests, I've been charged again! On top of charge issues, the customer service didn't respond to issues regarding food allergies. So not only do they charge me, the send candy I can't consume.
Response from CANDY CLUB· May 21, 2018
Hello Erin, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please reach out to us either via live chat, directly from our website, or call us at (888) 598-5995, and we will be more than happy to help! We are here Monday - Friday 6:30 AM - 5:00 PM, PST.
Sophia W.
Posted
I got one candy Box and it will be the last time I want to try it What's making me get my plan a is you can't even pick the candy before you pay for and then when you get there there's nothing left.. This kind of money and they want people to be and every months customer they need to let people pick the candy before they have to put their credit card in and then be disappointed what they got left
Response from CANDY CLUB· May 14, 2018
Hello Sophia, We are sorry to hear about your experience and we are more than happy to assist. Please reach out to us via email ([email protected]), or live chat, directly from our website, and ask one of our friendly representatives to assist with your account. We can adjust your membership so you can pick your candies! We hope to speak with you soon!
