CalmaraofficialReviews of calmaraofficial.com

Response from Calmaraofficial· Apr 25, 2025

Hi Don’tcha Trace, Thanks for your message, and we're really sorry to hear about the confusion with your order. Our system sends automatic updates at every stage of the process, so if you haven’t received anything, it’s likely that the email address used at checkout may have been entered incorrectly. Please reach out to our customer support team—they’ll be happy to help update your email and resend your tracking information so you can follow your delivery. We’ll make sure you’re fully taken care of! – Tina from Calmara Support Team

Response from Calmaraofficial· Apr 25, 2025

Hi Mrs Ferrari, Sorry to hear about the delay. Without an order number, I can’t check the specifics, but please contact our support team so we can help. The magnets are inside the ring, sealed with a premium adhesive to keep them secure and ensure all-day comfort. – Tina from Calmara Support Team

Response from Calmaraofficial· Apr 21, 2025

Hi Tracy, Thank you so much for your kind words! We're really glad to hear that our team was able to step in quickly and get everything sorted for you. We're always here to make things right if something doesn't arrive as expected. We hope you absolutely love your rings once the replacement arrives — and if you ever need anything else, just reach out. Warm wishes, Tina – Calmara Support Team 💛

Response from Calmaraofficial· Apr 21, 2025

Hi Mandy, We’re really sorry to hear about your experience — that’s absolutely not how we want our customers to feel, especially when you're going through so much already. I completely understand how disappointing and stressful this must be. Unfortunately, I can’t look up your specific case from here as I don’t have your order number or tracking details. But if you could please reach out to our customer support team through our contact form and include your tracking number, they’ll be able to investigate this immediately and find a solution for you. We absolutely do care, and it’s never our intention to make things harder for anyone — especially not for those who trusted us to help improve their wellbeing. Please give our team a chance to make this right. – Tina from Calmara Support Team

Response from Calmaraofficial· Apr 17, 2025

Hi Michelle, Thanks for your feedback, and we're really sorry to hear about your experience. Just to clarify — the outer layer you’re seeing is an adhesive that helps keep the magnets safely in place while also ensuring the ring is comfortable for daily wear. If removed, you will find the magnets embedded underneath. Regarding returns, we always aim to help wherever we can, and we do stand by our 60-day return policy. However, for a return to be approved, the item must be unused and in original condition. If your item has been worn or altered, unfortunately we won’t be able to process a return — this is only to ensure product integrity for all customers. We appreciate your understanding, and if you’re still unsure or would like help reviewing your return eligibility, our support team would be happy to assist directly. – Tina from Calmara Support Team

Response from Calmaraofficial· Apr 16, 2025

Hi Nicola, Thank you for taking the time to share your feedback, and I’m really sorry for the experience you've had — that’s absolutely not the level of service we aim to deliver. I’ve reviewed your case and can see that your order was unfortunately held up with the local delivery service, which caused the extended delay. We sincerely apologise for that. While 95% of our deliveries do arrive within the 3–5 day timeframe, delays like this — though rare — are understandably frustrating, especially when it’s for a gift. Once the package is handed off to the courier, it’s largely out of our control, but we still take full responsibility for keeping you updated and making things right. I’ve now processed a full refund for your order. I truly hope this helps restore a bit of trust in us. Thank you again for your patience, and we’re sorry for the inconvenience caused. – Tina from Calmara Support Team

Response from Calmaraofficial· Apr 3, 2025

Hi Lisa, We’re really sorry to hear about the delay with your order — that’s not the experience we want our customers to have. We’ve been experiencing slightly slower delivery times this past week, and we truly appreciate your patience while we work through it. Our customer support team is currently working overtime to respond to every inquiry, and you will receive a reply soon. Please make sure to include your order number when reaching out so we can assist you as quickly as possible. Again, we sincerely apologize for the inconvenience and frustration. We’ll do everything we can to make this right. Warm regards, Tina – Calmara Support Team

Response from Calmaraofficial· Mar 25, 2025

Thank you for your review, and we're really sorry to hear about the confusion and delay in communication. I can confirm that you've already been in contact with one of our customer support representatives Lina, and we’ve addressed your request to update the shipping address. Please rest assured that Calmara is a legitimate business, and we’re here to help with anything you need. If you’re still unsure or have any follow-up questions, don’t hesitate to reply to the support email or reach out again—we’ll make sure you’re taken care of. Thanks for your patience, and we appreciate the opportunity to make this right. Best, Tina – Calmara Official Team