CallonDocReviews of callondoc.com

Response from CallonDoc· Dec 25, 2024

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. We sincerely apologize for the delay in getting your son's prescription to the pharmacy, especially on such an important day as Christmas Eve. We understand how frustrating this must have been, and we are constantly working to improve our processes, particularly during high-demand times like the holidays. If your current pharmacy is closed, we can transfer your son's prescription to another pharmacy that is open. Please send us the name, address, and phone number of the new pharmacy, and we will take care of the transfer for you. You can message us directly via your messaging dashboard. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your understanding and feedback. We hope to provide a better experience in the future.

Response from CallonDoc· Dec 22, 2024

Hello Synthy, I am Rachel, one of the medical staff here at Call-On-Doc. I apologize for any inconvenience you've experienced regarding your recent visit. I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your Trustpilot account. Please send me a message through your patient dashboard, and I will personally address your concern. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Additionally, if the medication you were hoping for wasn't available in the selection, you have the option to add your preferred medication in the comments section when filling out your form. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard using the link below: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).

Response from CallonDoc· Nov 25, 2024

Hello Sandra, Thank you for using Call-On-Doc. This is Gervin, one of the support staff at Call-On-Doc. I am here to assist you if you have any questions or concerns. Please know that we understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for any delays that may have caused frustration or inconvenience. We genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. I have also sent you a message via the help desk in your Call-On-Doc account. To access the help desk, please click/use this link: https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab. If there’s anything else we can assist you with, please do not hesitate to let us know.
I hope everything is now resolved to your satisfaction.
 Thank you once again for your time and for being a valued patient of Call-on-doc.

Response from CallonDoc· Oct 30, 2024

Hello Bisset, This is Gervin, and I am one of the support staff at Call-On-Doc. I am truly sorry to learn about your negative experience. We'd like the opportunity to resolve your concerns and earn your continued trust. 
 I want to assure you that our team remains committed to your well-being and is here to assist you. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using the reviewer’s name only. This will help us have a detailed discussion about your concern so we can assist you in the best possible way. We also sent an information request yesterday so that we can obtain the needed information to help us pull up your Call-On-Doc account. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages.

 Again, on behalf of our team. I sincerely apologize for any inconvenience. We are here to help and want to make sure that you receive the best possible care. We look forward to hearing from you soon!

Response from CallonDoc· Oct 28, 2024

Hello, Thank you for sharing your feedback. We sincerely apologize for the experience you had, and we understand your concerns. We take all patient feedback seriously, especially when it involves clinical guidelines and the quality of care. Our goal is to ensure that every patient receives appropriate and safe care based on individual medical assessments. In some cases, our providers may follow specific protocols that differ from patient expectations to prioritize patient safety and align with medical standards. We apologize if our communication fell short and for any confusion regarding the decision made by the provider. I'll be more than happy to thoroughly investigate your concerns to ensure that we'll address them Unfortunately, I wasn't able to pull up your chart with your Trustpilot account. Please send me a message through your patient dashboard and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information. Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you.

Response from CallonDoc· Mar 9, 2024

Hello, Thank you for taking the time to give us your feedback. Our team is committed in providing the best care possible and we would like to address the issues you've encountered. We deeply apologize for the distress caused by the medication discrepancy you experienced. We regret the delay in providing clarity on your medication, leading to the necessity of seeking another prescription and incurring additional costs. We understand your expectation for speediness and transparency, particularly in matters related to medication safety. Rest assured, we are taking your feedback seriously and will use it to improve our processes and communication protocols. We are committed to ensuring that such issues are addressed promptly and transparently in the future to prevent recurrence. Please accept our sincerest apologies once again, and if you have any further questions or concerns, we encourage you to reach out to us via the messaging board which you can access using the link: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). So we can address your concerns promptly. We value your input, and your satisfaction is our priority. We hope for another opportunity to serve you better in the future.

Response from CallonDoc· Mar 2, 2023

Hello, thank you for letting us know a bit more about your experience. At CallonDoc most of our consultations are asynchronous (form) visits that detail about your medical history to build a health profile as well as review your symptoms. Each consultation is tailored with specific questions to that condition and if a medical provider has any additional questions or concerns, they directly connect with the patient, otherwise they go ahead and prescribe the medication deemed appropriate and safe in regards to your visit. To speak to a provider, you can always select a phone visit as an option. We'd be happy to answer any questions you might have about our company or services, please feel free to reach out to us directly at [email protected] or by call, text at 214-466-6618.